Luxury Showroom BDC & Concierge Host

TEAM FORD, LLC; Las Vegas (NV); Presencial; USD 40.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental, Vision Insurance

Company paid life insurance

401(K) plan with match

Competitive bonuses (weekly & monthly)

Vacation time

Descripción de la vacante

Team Lincoln Las Vegas is seeking a polished BDC Representative & Showroom Receptionist to be the first voice and face of the luxury showroom. You will welcome guests and drive our BDC appointment desk by handling inbound calls, following up on internet prospects, and scheduling VIP test-drive and appraisal appointments.

In this dual role, you will maintain an elegant customer lounge and log showroom traffic, ensuring a flawless guest experience while supporting sales teams with timely

Formación

• 2+ years in automotive BDC, call center, luxury retail, hospitality/concierge, or front-desk role.
• Warm, articulate phone presence with drive to book appointments.
• Comfort with modern dealership CRM software and multi-line phones.
• Professional presentation, punctuality, organization, and luxury-brand representation.
• Valid driver's license and ability to pass pre-employment background check.

Responsabilidades

• Host the Luxury Showroom: Greet guests, offer refreshments, log showroom traffic, introduce guests to sales team.
• Own Inbound & Outbound BDC Calls: Answer calls, handle inquiries, and follow up on internet leads.
• Set High-Show Appointments: Turn inquiries into confirmed showroom appointments for various sales.
• Confirm & Prepare Appointments: Call/text clients before visits so staff and vehicles are ready.
• Protect CSI & Client Experience: Deliver white-glove service and maintain high satisfaction scores.
• Prep and maintain customer lounge.

Conocimientos

Phone presence

Appointment setting

CRM Tekion

Customer service

Multiline phones

Herramientas

Tekion CRM

Microsoft Office

Descripción del empleo

Team Lincoln Las Vegas is seeking a polished BDC Representative & Showroom Receptionist to be the first voice and face of the luxury showroom. You will welcome guests and drive our BDC appointment desk by handling inbound calls, following up on internet prospects, and scheduling VIP test-drive and appraisal appointments.

In this dual role, you will maintain an elegant customer lounge and log showroom traffic, ensuring a flawless guest experience while supporting sales teams with timely