Luxury Shore Excursions Coordinator

Cruise Yacht OpCo Ltd (Miami Branch); Fort Lauderdale (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

The Ritz-Carlton Yacht Collection in Fort Lauderdale, FL seeks an Agent, Private Shore Excursions to support planning, coordination and execution of luxury Pre-Designed and Custom Private Excursions across the global fleet. You will assist in ensuring all excursion requests are processed efficiently, accurately, and with the highest service standards.

This role serves as a liaison between internal departments and external tour operators to facilitate prompt responses, timely deliverables, and

Qualifications

• 3–5 years of shore excursions or travel ops experience.
• Knowledge of global ports and destinations is a plus.
• Proficiency in Microsoft Office, Salesforce, MXP, and reservations systems.
• Clear written and verbal communication; detail-oriented.

Responsibilities

• Coordinate pre-designed and private shore excursions with internal and external partners.
• Maintain accurate excursion records in internal systems and portal data.
• Communicate itineraries, changes, and port updates to shipboard teams.
• Support group events, promotions, and influencer trips.
• Ensure high-touch service aligned with Ritz-Carlton standards.

Skills

Shore excursions

Guest services

Travel operations

Attention to detail

Communication skills

Global ports knowledge

Education

Bachelor’s degree in Geography, Hospitality Management, or Business

Tools

Microsoft Office

Salesforce

MXP

Reservations systems

Job description

The Ritz-Carlton Yacht Collection in Fort Lauderdale, FL seeks an Agent, Private Shore Excursions to support planning, coordination and execution of luxury Pre-Designed and Custom Private Excursions across the global fleet. You will assist in ensuring all excursion requests are processed efficiently, accurately, and with the highest service standards.

This role serves as a liaison between internal departments and external tour operators to facilitate prompt responses, timely deliverables, and