Elite Luxury Yacht Travel Concierge – Sales

Cruise Yacht OpCo Ltd (Miami Branch); Fort Lauderdale (FL); On-site; USD 80,000 - 150,000; Full time

Job summary

The Ritz-Carlton Yacht Collection is seeking a Personal Travel Concierge based in Fort Lauderdale to engage potential guests in the USA, Canada, and Latin America. This elite sales role builds guest relationships, provides white-glove service, VIP access, and real-time support, with earning potential of $80,000 - $150,000 annually (Base + Commission).

Responsibilities include curating yacht itineraries, handling 75–100 outbound calls daily, managing inquiries, and maintaining CRM records.

Qualifications

• 5+ years of sales experience in high-end travel or luxury sales.
• Track record of consistently surpassing sales targets and revenue goals.
• Experience in a call center environment with inbound and outbound interactions.
• Clear, persuasive communication with strong relationship-building skills.
• Familiarity with CRM systems such as Salesforce and Microsoft Office.

Responsibilities

• Curate exceptional yacht itineraries, onboard experiences, and shore excursions.
• Make 75–100 daily outbound calls to guests who expressed interest or requested information.
• Handle inbound sales calls and answer questions about destinations, amenities, and pricing.
• Maintain detailed CRM records and ensure timely follow-up on every lead.
• Embrace feedback and stay coachable to pursue sales goals with determination.
• Live Ritz-Carlton service values in every interaction with guests and colleagues.
• Offer ancillary services like Travel Protection, Air & Hotel, and Excursions.

Skills

Sales experience

Call center experience

Customer relationship-building

Communication skills

CRM proficiency

Tools

Salesforce

Microsoft Office

CRM systems

Job description

The Ritz-Carlton Yacht Collection is seeking a Personal Travel Concierge based in Fort Lauderdale to engage potential guests in the USA, Canada, and Latin America. This elite sales role builds guest relationships, provides white-glove service, VIP access, and real-time support, with earning potential of $80,000 - $150,000 annually (Base + Commission).

Responsibilities include curating yacht itineraries, handling 75–100 outbound calls daily, managing inquiries, and maintaining CRM records.