Luxury Voyage Concierge — Special Services Specialist

Cruise Yacht OpCo Ltd (Miami Branch); Fort Lauderdale (FL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

The Ritz-Carlton Yacht Collection is seeking a Special Services Specialist in Fort Lauderdale to deliver personalized guest service and coordinate VIP requests across shoreside and yacht teams. The role focuses on managing pre-voyage requests, VIP support, and seamless guest experiences throughout the journey.

Responsibilities include coordinating special orders, dining, celebrations, accessibility needs, and medical accommodations, while maintaining strong cross-functional relationships and

Qualifications

• 2-year college degree or three years of industry experience.
• Experience handling guest manifests and sensitive/confidential information.
• Excellent written and verbal communication with cross-functional collaboration.

Responsibilities

• Manage and coordinate guest special requests from pre-voyage planning through shoreside-to-yacht handoff.
• Collaborate with Reservations, Experience Ambassadors and key stakeholders to identify VIPs, Bonvoy members, media and other priority guests.
• Coordinate special orders and personalized arrangements including food and beverage, dining, celebrations, dietary needs, medical and accessibility accommodations.
• Process gift orders, including confirmation and reconciliation.
• Support guests with medical and accessibility needs in accordance with applicable accessibility requirements.
• Coordinate with Hotel Operations, Port Operations, Inventory Management and other teams on visitor requests and required travel documentation.
• Maintain clear communication with shoreside and shipboard teams to support seamless experiences.
• Provide updates to the Manager of Reservations Communications & Engagement for FAQs.
• Build and maintain cross-functional relationships with shoreside departments and shipboard personnel.
• Provide support to the Post Voyage Specialist as needed.

Job description

The Ritz-Carlton Yacht Collection is seeking a Special Services Specialist in Fort Lauderdale to deliver personalized guest service and coordinate VIP requests across shoreside and yacht teams. The role focuses on managing pre-voyage requests, VIP support, and seamless guest experiences throughout the journey.

Responsibilities include coordinating special orders, dining, celebrations, accessibility needs, and medical accommodations, while maintaining strong cross-functional relationships and