Premium Service Loaner Concierge

Motorsport Network, LLC; Beaverton (OR); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company contribution

Paid Time Off after 90 days

Paid holidays

Life insurance

Employee discounts

Job summary

Sunset Porsche Audi in Beaverton, Oregon, seeks a customer-focused loaner coordinator to guide clients through the loaner process, handle inquiries, and manage daily vehicle staging and documentation. The role emphasizes strong communication, attention to detail, and the ability to coordinate with service staff and external partners.

The ideal candidate has at least 1 year in a customer-facing role, a high school diploma, and proficiency with MS Office and Dealerware.

Qualifications

• At least 1 year of experience in a customer-facing role (Automotive or Rental Car experience is a major plus).
• High school diploma or equivalent.
• Proficiency in MS Office (Excel/Word) and the ability to quickly learn dealership management software (Dealerware).
• Exceptional verbal and written skills; you can de‑escalate a situation with a smile.
• A valid driver’s license and a clean driving record are essential.
• You’re the type of person who enjoys keeping the gears turning and ensuring every car is exactly where it needs to be.

Responsibilities

• First Class Greetings: Meet and greet service customers promptly, acting as a concierge to guide them through the loaner process.
• Effective Communication: Listen to customer needs, handle inquiries/complaints with tact, and manage high-volume incoming calls.
• Proactive Outreach: Send daily reminders to upcoming clients regarding required documentation to ensure a frictionless check-in experience.
• Incident Management: Assist in accident reporting, insurance claims, and deductible collections should a loaner vehicle be damaged.
• Fleet Staging: Manage the daily staging of vehicles, ensuring loaners are cleaned, fueled, and parked in designated areas by 11:00 AM.
• Documentation & Compliance: Execute loaner contracts with 100% accuracy, verifying driver’s licenses, insurance, and credit card information.
• Inventory Control: Perform meticulous vehicle walk-arounds upon check-out and return; track stock numbers, keys, and unit utilization.
• Data Management: Utilize Dealerware software and Excel spreadsheets to track RO numbers, vehicle status, and fleet swaps.
• Vendor Coordination: Partner with outside body shops and third‑party rental agencies to ensure constant vehicle availability.

Skills

Customer service

Communication

Problem solving

Education

High school diploma

Tools

Dealerware

MS Office

Job description

Sunset Porsche Audi in Beaverton, Oregon, seeks a customer-focused loaner coordinator to guide clients through the loaner process, handle inquiries, and manage daily vehicle staging and documentation. The role emphasizes strong communication, attention to detail, and the ability to coordinate with service staff and external partners.

The ideal candidate has at least 1 year in a customer-facing role, a high school diploma, and proficiency with MS Office and Dealerware.