Service Loaner Concierge - Auto Care & Fleet Support

Sunset-Imports,-Inc.-1; Beaverton (OR); Presencial; USD 26.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid Time Off after 90 days

Paid holidays

401(k) with company contribution

Employee discounts on vehicle services

Descripción de la vacante

Sunset Porsche Audi in Beaverton, OR is seeking a Service Loaner Agent who will manage the loaner fleet and be the face of the service department. You will ensure customers stay mobile while their vehicles are cared for, combining organization with a customer‑centric approach.

The role requires at least 1 year in a customer-facing job, solid MS Office skills, and the ability to learn Dealerware quickly. On-site, full-time with competitive benefits and PTO after 90 days.

Formación

• 1+ year in a customer-facing role; automotive or rental experience is a plus.
• High school diploma or equivalent.
• Proficiency in MS Office and ability to learn Dealerware quickly.

Responsabilidades

• Greet service customers promptly and guide them through the loaner process.
• Answer inquiries, handle complaints with tact, and manage high-volume calls.
• Send daily reminders to upcoming clients for required documentation.
• Assist in accident reporting, insurance claims, and deductible collections.
• Manage daily staging of loaner vehicles, ensuring readiness by 11:00 AM.
• Execute loaner contracts with accuracy; verify licenses, insurance, and cards.
• Track vehicle status, keys, and fleet utilization; perform walk-arounds.
• Use Dealerware and Excel to log RO numbers and fleet swaps.
• Coordinate with body shops and rental agencies for vehicle availability.

Conocimientos

Customer service

MS Office

Dealerware

Driver's license

Communication

Educación

High School Diploma or equivalent

Herramientas

Dealerware

Descripción del empleo

Sunset Porsche Audi in Beaverton, OR is seeking a Service Loaner Agent who will manage the loaner fleet and be the face of the service department. You will ensure customers stay mobile while their vehicles are cared for, combining organization with a customer‑centric approach.

The role requires at least 1 year in a customer-facing job, solid MS Office skills, and the ability to learn Dealerware quickly. On-site, full-time with competitive benefits and PTO after 90 days.