Service Loaner Concierge and Fleet Coordinator

Sunset PORSCHE & AUDI; Beaverton (OR); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life Insurance – company-paid

Paid Time Off after 90 days

Paid holidays

401(k) with company match

Employee vehicle discounts

Job summary

Sunset Porsche Audi in Beaverton, OR seeks a Service Loaner Agent to manage the front line of our service department. You will coordinate the loaner fleet, ensure vehicles stay mobile, and deliver a seamless experience for customers whose cars are in the shop.

The role requires 1+ year in customer-facing work, a high school diploma, and proficiency with MS Office and Dealerware. Expect an on-site, fast-paced environment."

Qualifications

• 1 year in a customer-facing role (automotive or rental car preferred).
• High school diploma or equivalent required.
• Proficiency with MS Office and ability to learn Dealerware quickly.
• Strong verbal and written communication; de-escalation skills essential.
• Valid driver’s license with clean driving record.

Responsibilities

• Greet service customers and guide them through the loaner process.
• Listen to customer needs, handle inquiries and complaints with tact.
• Send daily reminders for required loaner documentation.
• Assist with accident reporting, insurance claims, and deductible collection.
• Oversee daily loaner fleet staging, cleaning, fueling, and parking by 11:00 AM.
• Execute loaner contracts with accuracy; verify licenses, insurance, and payment details.
• Track vehicle status, keys, and stock; manage fleet swaps in Excel/Dealerware.
• Coordinate with body shops and rental partners to ensure vehicle availability.

Skills

Customer service

Communication

De-escalation

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

Dealerware

Excel

MS Office

Job description

Sunset Porsche Audi in Beaverton, OR seeks a Service Loaner Agent to manage the front line of our service department. You will coordinate the loaner fleet, ensure vehicles stay mobile, and deliver a seamless experience for customers whose cars are in the shop.

The role requires 1+ year in customer-facing work, a high school diploma, and proficiency with MS Office and Dealerware. Expect an on-site, fast-paced environment."