Service Loaner Concierge (Automotive)

Sunset-Imports,-Inc.-1; Beaverton (OR); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Company-paid life insurance

Paid Time Off after 90 days

Paid holidays

401(k) with company contribution

Employee discounts on vehicle Purch

Job summary

Sunset Porsche Audi Beaverton is seeking a Service Loaner Agent to be the welcoming face of our service department. You will manage the loaner fleet and ensure customers remain mobile while their cars are serviced, delivering a seamless, high‑quality customer experience.

This on‑site role requires 1+ year in a customer-facing position, MS Office proficiency (Excel/Word), and the ability to learn Dealerware quickly.

Qualifications

• At least 1 year of experience in a customer-facing role (Automotive or Rental Car experience is a major plus).
• High school diploma or equivalent.
• Proficiency in MS Office (Excel/Word) and the ability to quickly learn dealership management software (Dealerware).
• Exceptional verbal and written skills; you can de-escalate a situation with a smile.

Responsibilities

• First Class Greetings: Meet and greet service customers promptly, acting as a concierge to guide them through the loaner process.
• Effective Communication: Listen to customer needs, handle inquiries/complaints with tact, and manage high-volume incoming calls.
• Proactive Outreach: Send daily reminders to upcoming clients regarding required documentation to ensure a frictionless check-in experience.
• Incident Management: Assist in accident reporting, insurance claims, and deductible collections should a loaner vehicle be damaged.
• Fleet Staging: Manage the daily "staging" of vehicles, ensuring loaners are cleaned, fueled, and parked in designated areas by 11:00 AM.
• Documentation & Compliance: Execute loaner contracts with 100% accuracy, verifying driver’s licenses, insurance, and credit card information.
• Inventory Control: Perform meticulous vehicle walk-arounds upon check-out and return; track stock numbers, keys, and unit utilization.
• Data Management: Utilize Dealerware software and Excel spreadsheets to track RO numbers, vehicle status, and fleet swaps.
• Vendor Coordination: Partner with outside body shops and third-party rental agencies to ensure constant vehicle availability.

Skills

Customer-facing

Verbal communication

Written communication

Team player

Organization

Education

High school diploma

Tools

Dealerware

Excel

Word

Job description

Sunset Porsche Audi Beaverton is seeking a Service Loaner Agent to be the welcoming face of our service department. You will manage the loaner fleet and ensure customers remain mobile while their cars are serviced, delivering a seamless, high‑quality customer experience.

This on‑site role requires 1+ year in a customer-facing position, MS Office proficiency (Excel/Word), and the ability to learn Dealerware quickly.