Luxury Service Advisor — Premium Ownership Experience

Jaguar Land Rover Nashville; Brentwood (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Life Insurance

401(k)

Paid Training

Salary + Commission

Paid Holidays

Employee Discounts

Work/Life Balance

Company Events

Luxury Brand Exposure

Job summary

Jaguar Land Rover Nashville is seeking a Service Advisor to be the critical link between guests and our service department, delivering a premium ownership experience through clear communication and attentive service.

You will greet clients, gather vehicle details, document concerns, and work with technicians to ensure accurate estimates and timely updates, while upholding the luxury standards of the brands.

Qualifications

• Minimum of 2 years luxury automotive service experience in a service role.
• Experience with Reynolds and Reynolds preferred.
• Proven record of exceptional customer satisfaction.
• Must have valid driver's license and clean driving record.
• Must be willing to submit to a pre-employment background check and drug screen.

Responsibilities

• Greet clients promptly and professionally.
• Obtain accurate customer and vehicle information.
• Listen carefully and clearly document vehicle concerns as described by the customer.
• Review vehicle history, mileage, and age to determine and recommend appropriate maintenance.
• Prepare complete and accurate estimates for labor and parts.
• Establish and communicate expected follow-up times.
• Monitor the progress of each vehicle throughout the day.
• Provide frequent and proactive updates to customers.
• Partner with technicians and service team members to support a smooth repair process.
• Verify final invoices accurately reflect the work performed on the repair order.
• Clearly explain completed services, recommended maintenance, and charges to customers.
• Deliver a premium service experience from arrival to vehicle pick-up.

Tools

Reynolds and Reynolds

Job description

Jaguar Land Rover Nashville is seeking a Service Advisor to be the critical link between guests and our service department, delivering a premium ownership experience through clear communication and attentive service.

You will greet clients, gather vehicle details, document concerns, and work with technicians to ensure accurate estimates and timely updates, while upholding the luxury standards of the brands.