Automotive Service Advisor

Hireology; Brentwood (TN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Life Insurance

401(k)

Paid Training

Salary + Commission

Paid Holidays

Employee Discounts

Work/Life Balance

Company Events

Luxury Brand Exposure

Job summary

Jaguar Land Rover Nashville is seeking a Service Advisor to be the critical link between guests and our service department, delivering a premium ownership experience through clear communication and attentive service.

You will greet clients, gather vehicle details, document concerns, and work with technicians to ensure accurate estimates and timely updates, while upholding the luxury standards of the brands.

Qualifications

• Minimum of 2 years luxury automotive service experience in a service role.
• Experience with Reynolds and Reynolds preferred.
• Proven record of exceptional customer satisfaction.
• Must have valid driver's license and clean driving record.
• Must be willing to submit to a pre-employment background check and drug screen.

Responsibilities

• Greet clients promptly and professionally.
• Obtain accurate customer and vehicle information.
• Listen carefully and clearly document vehicle concerns as described by the customer.
• Review vehicle history, mileage, and age to determine and recommend appropriate maintenance.
• Prepare complete and accurate estimates for labor and parts.
• Establish and communicate expected follow-up times.
• Monitor the progress of each vehicle throughout the day.
• Provide frequent and proactive updates to customers.
• Partner with technicians and service team members to support a smooth repair process.
• Verify final invoices accurately reflect the work performed on the repair order.
• Clearly explain completed services, recommended maintenance, and charges to customers.
• Deliver a premium service experience from arrival to vehicle pick-up.

Tools

Reynolds and Reynolds

Job description

Join the Jaguar Land Rover Nashvilleteam and represent two of the most iconic luxury automotive brands in the world.

Andrews Transportation Group is a family-owned and operated organization committed to 100% customer satisfaction and team development. At Jaguar Land Rover Nashville, we treat our employees and customers like family and reward individuals who are motivated, customer-focused, and committed to excellence. Every team member plays a critical role in our success.

Join a well-respected organization just outside one of the fastest-growing cities in the country. enjoy no state income tax, a lower cost of living than many major metro areas, and easy access to Nashville’s music, food, and outdoor lifestyle. You will work alongside a skilled, professional, and supportive team in a luxury dealership environment.

We are looking for employees who want to win with us and build a long-term, mutually beneficial career relationship with our organization.

As a Service Advisor, you will serve as the key connection between our guests and our service department. You will help create a premium ownership experience by listening carefully, communicating clearly, and ensuring every client feels informed, valued, and confident throughout the service process.

Benefits

• Medical, Dental, and Vision Insurance
• Company-Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Life Insurance
• 401(K)
• Paid Training – Sales and Service
• Salary plus Commission
• Paid Holidays
• Employee Discounts on Products and Services
• Work/Life Balance
• Company Events
• Opportunity to Work with Prestigious Luxury Automotive Brands
• Base Salary + Commission

Responsibilities

• Greet clients promptly and professionally
• Obtain accurate customer and vehicle information
• Listen carefully and clearly document vehicle concerns as described by the customer
• Review vehicle history, mileage, and age to determine and recommend appropriate maintenance
• Prepare complete and accurate estimates for labor and parts
• Establish and communicate expected follow-up times
• Monitor the progress of each vehicle throughout the day
• Provide frequent and proactive updates to customers
• Partner with technicians and service team members to support a smooth repair process
• Verify final invoices accurately reflect the work performed on the repair order
• Clearly explain completed services, recommended maintenance, and charges to customers
• Deliver a premium service experience from arrival to vehicle pick-up

Qualifications

• Minimum of 2 years of luxury automotive service experience as a service advisor, assistant lane manager, service consultant, or similar customer-facing service role preferred
• Experience with Reynolds and Reynolds preferred
• Proven record of achieving exceptional customer satisfaction
• Professional and positive attitude
• Strong communication and relationship-building skills
• Strong computer skills
• Ability to learn new systems and processes quickly
• Excellent organization and follow-up skills
• Valid driver’s license with a clean driving record
• Must be willing to submit to a pre-employment background check and drug screen, where permitted by applicable law

We are an equal opportunity employer and prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.