Luxury Auto Service Advisor — Elevate Client Experience

Midpoint Chevrolet Buick GMC; Roanoke (VA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Employee discounts

Job summary

Berglund Luxury Roanoke is seeking a Luxury Automotive Service Advisor to support clients across various luxury brands. You will coordinate vehicle maintenance and repairs, ensuring a personalized experience with precision and professionalism.

The ideal candidate thrives in fast-paced environments, has strong automotive knowledge, and excels in building trusted client relationships. A competitive compensation package includes a base salary plus commission, health benefits, and ongoing training

Qualifications

• Previous experience as a Service Advisor in a luxury automotive environment.
• Strong communication and interpersonal skills.
• Excellent organizational skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of automotive systems and repair processes.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet and consult with customers regarding their service needs.
• Provide accurate estimates of service costs and timelines.
• Coordinate with technicians for repairs or maintenance.
• Keep customers informed throughout the service process.
• Maintain detailed service records and ensure proper documentation.
• Upsell recommended services and products.
• Collaborate with parts and service departments.
• Ensure compliance with company policies and safety guidelines.

Skills

Client relationship building

Communication skills

Organizational skills

Automotive knowledge

Time management

Tools

Service scheduling software

Customer management software

Job description

Berglund Luxury Roanoke is seeking a Luxury Automotive Service Advisor to support clients across various luxury brands. You will coordinate vehicle maintenance and repairs, ensuring a personalized experience with precision and professionalism.

The ideal candidate thrives in fast-paced environments, has strong automotive knowledge, and excels in building trusted client relationships. A competitive compensation package includes a base salary plus commission, health benefits, and ongoing training