Luxury Automotive Service Advisor — Top Pay & Benefits

Murgado Automotive Group; Richmond (VA); On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Paid training

Employee discounts

Supportive team environment

Job summary

Mercedes-Benz of Richmond is seeking a dedicated Service Advisor in Richmond, VA to act as the primary contact for customers throughout the service process. You will document concerns, explain recommended services, and coordinate with technicians to ensure timely, high-quality delivery.

Applicants should have strong communication skills, thrive in a fast-paced environment, and possess a valid driver’s license.

Qualifications

• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Prior experience in automotive service or customer service preferred.
• Working knowledge of vehicle systems and dealership operations a plus.
• Valid driver’s license and clean driving record.

Responsibilities

• Serve as the primary point of contact for customers during the service process
• Accurately document customer concerns and vehicle issues
• Provide clear explanations of recommended services and repair timelines
• Coordinate with technicians to ensure timely and high-quality service delivery
• Maintain communication with customers throughout the repair process
• Ensure customer satisfaction and build long-term relationships

Skills

Interpersonal skills

Communication

Multitasking

Customer service

Professional demeanor

Driver's license

Job description

Mercedes-Benz of Richmond is seeking a dedicated Service Advisor in Richmond, VA to act as the primary contact for customers throughout the service process. You will document concerns, explain recommended services, and coordinate with technicians to ensure timely, high-quality delivery.

Applicants should have strong communication skills, thrive in a fast-paced environment, and possess a valid driver’s license.