Luxury Service Advisor: Deliver Guest Experience

AutomotoSocial; Morrow (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Heritage Cadillac in Atlanta, GA is seeking an experienced Service Advisor to deliver luxury customer service beyond repairing vehicles. You will greet guests, write accurate repair orders, and clearly explain recommended services.

You'll communicate repair timelines and costs with confidence, maintain ongoing guest communication, and collaborate with technicians to ensure an efficient workflow and an exceptional Cadillac experience.

Responsibilities

• Serve as the primary point of contact between guests and the Service Department
• Greet customers professionally and build lasting relationships
• Write accurate repair orders and clearly explain recommended services
• Communicate vehicle concerns, repair timelines, and costs with confidence
• Recommend maintenance and repair services based on vehicle needs
• Maintain consistent communication with customers throughout the repair process
• Work closely with technicians and management to ensure an efficient workflow
• Deliver an exceptional guest experience that reflects the Cadillac brand

Job description

Heritage Cadillac in Atlanta, GA is seeking an experienced Service Advisor to deliver luxury customer service beyond repairing vehicles. You will greet guests, write accurate repair orders, and clearly explain recommended services.

You'll communicate repair timelines and costs with confidence, maintain ongoing guest communication, and collaborate with technicians to ensure an efficient workflow and an exceptional Cadillac experience.