Luxury Auto Service Advisor — Growth & Training

indigoautogroup; Rancho Mirage (CA); On-site; USD 65,000 - 250,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Unlimited training opportunities

Paid vacation and holidays

State-of-the-art facilities

Job summary

indiGO Auto Group's Audi Rancho Mirage dealership is seeking a full-time Service Advisor to join our state-of-the-art facility. This is a great opportunity to work for an exciting company in a fast-paced environment.

Minimum of 5 years’ experience as a service advisor; proven CSI and sales history, preferably with a luxury dealer; excellent verbal and math skills; and the ability to be insured to operate a motor vehicle are required.

Qualifications

• Minimum of 5 years’ experience in a service advisor role strongly preferred.
• Proven track record of CSI and sales history, preferably with a luxury dealership
• Excellent verbal and math skills. These skills may be tested and evaluated.
• Ability to be insured to operate a motor vehicle.

Responsibilities

• Greet customers and carefully record the customer’s concerns to generate an accurate work order.
• Track the status of open repair orders during the day keeping both the customers and dispatcher updated with approvals and delays.
• Obtain the training necessary to know what is covered under warranty for each franchise.
• Perform regular and scheduled contacts with previous customers and make appointments for maintenance items.
• Make sure all customers have been notified when ordered parts arrive and schedule an appointment to have the work done.
• Close tickets and notify customers when their vehicles are ready for pickup.
• Explain repair order charges to customers and promptly notify the service manager of any customer service problems.
• Strive to meet management’s metrics for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores.

Skills

Service advisor experience

CSI/sales history

Verbal communication

Math skills

Insured to operate vehicle

Job description

indiGO Auto Group's Audi Rancho Mirage dealership is seeking a full-time Service Advisor to join our state-of-the-art facility. This is a great opportunity to work for an exciting company in a fast-paced environment.

Minimum of 5 years’ experience as a service advisor; proven CSI and sales history, preferably with a luxury dealer; excellent verbal and math skills; and the ability to be insured to operate a motor vehicle are required.