Luxury Sales Support Specialist - Flexible Schedule

Tapestry, Inc.; Livermore (CA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to join our store team in Livermore, California. You will welcome clients, assist with product questions, operate the POS, and help maintain a well-organized sales floor to ensure a smooth customer experience.

As a luxury retail ambassador, you will stay current on fashion trends, support stock and merch updates, and collaborate with teammates to deliver exceptional service consistent with Coach’s brand standards.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.).
• Knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems and basic computer skills (iPad/laptop, POS).
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

Merchandising

English proficiency

Tools

POS system

iPad / tablet

Job description

Coach is seeking a Sales Support Associate to join our store team in Livermore, California. You will welcome clients, assist with product questions, operate the POS, and help maintain a well-organized sales floor to ensure a smooth customer experience.

As a luxury retail ambassador, you will stay current on fashion trends, support stock and merch updates, and collaborate with teammates to deliver exceptional service consistent with Coach’s brand standards.