Luxury Sales Support Specialist — Flexible Hours & Benefits

Tapestry, Inc.; Indianapolis (IN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in a luxury retail environment, based in Indianapolis. You will warmly greet clients, assist with their needs, and represent the brand with professionalism at the cash wrap and on the sales floor.

The role involves processing transactions, stocking duties, and maintaining visual merchandising standards. Strong customer service and English skills are essential; flexibility for schedule is expected.

Qualifications

• 1+ year of retail experience, preferably luxury.
• Knowledge of fashion trends and market competition.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Retail experience

Cash handling

POS systems

Cashier experience

Tools

iPad

Mobile POS

Internet

Job description

Coach is seeking a Sales Support Associate in a luxury retail environment, based in Indianapolis. You will warmly greet clients, assist with their needs, and represent the brand with professionalism at the cash wrap and on the sales floor.

The role involves processing transactions, stocking duties, and maintaining visual merchandising standards. Strong customer service and English skills are essential; flexibility for schedule is expected.