Luxury Retail Sales Support - Flexible Schedule & Growth

kate spade new york; Livermore (CA); On-site; USD 2,066,000 - 2,996,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance and Tuition help

Job summary

Coach is seeking a Sales Support Associate to welcome clients with warmth and professionalism, assist on the sales floor, and ensure accurate cash handling at the POS. You will support stock, shipments, and merchandising while delivering a high standard of service to every guest.

The role requires strong English, retail experience, and the ability to thrive in a fast-paced luxury setting. Availability for flexible shifts including evenings and weekends is expected.

Qualifications

• 1+ years of retail experience, preferably luxury retail.
• Knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems and basic computer skills (iPad/laptop, Mobile POS).
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Greet clients warmly; anticipate needs and provide personalized assistance.
• Act as brand ambassador and support social media engagement.
• Operate POS accurately and keep cash wrap organized.
• Suggest add-on products and promote gift cards where appropriate.
• Receive, process, and organize shipments and transfers; report discrepancies.
• Maintain stock levels and visual merchandising; replenish sales floor.

Skills

Customer service

Communication

Retail experience

Cash handling

English proficiency

Tools

POS systems

Walkie talkie

Mobile POS

iPad / Laptop use

Job description

Coach is seeking a Sales Support Associate to welcome clients with warmth and professionalism, assist on the sales floor, and ensure accurate cash handling at the POS. You will support stock, shipments, and merchandising while delivering a high standard of service to every guest.

The role requires strong English, retail experience, and the ability to thrive in a fast-paced luxury setting. Availability for flexible shifts including evenings and weekends is expected.