Luxury Sales Support Specialist

Tapestry; Livermore (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house that delivers luxury retail excellence. We seek a Sales Support Associate to ensure store success with warm, professional service at the cash wrap and a pristine sales floor.

You will handle POS tasks, assist with stock and merchandising, and help drive customer engagement in a fast-paced environment. The role includes base pay from $15.00 to $21.75 per hour, plus comprehensive benefits and opportunities to grow within the Coach brand.

Qualifications

• 1+ year of retail experience, preferably in luxury or high-end brands.
• Knowledge of cash register systems and basic computer skills (iPad/laptop, Internet).
• Strong communication and customer service skills; ability to multitask in a fast-paced environment.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism.
• Anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market.
• Support social media engagement.
• Operate POS accurately and maintain cash wrap; handle cash/media per policy.
• Suggest add-on products and capture customer information where permitted.
• Receive, process, and organize shipments and transfers.
• Maintain stockroom cleanliness and report discrepancies.
• Manage stock levels and execute merchandising updates.
• Support sales floor activities and respond to customer requests.

Skills

Retail experience

Customer service

Cash handling

English proficiency

Tools

POS systems

Mobile POS

Job description

Coach is a global fashion house that delivers luxury retail excellence. We seek a Sales Support Associate to ensure store success with warm, professional service at the cash wrap and a pristine sales floor.

You will handle POS tasks, assist with stock and merchandising, and help drive customer engagement in a fast-paced environment. The role includes base pay from $15.00 to $21.75 per hour, plus comprehensive benefits and opportunities to grow within the Coach brand.