Luxury Retail Sales Support Specialist

kate spade new york

Livermore (CA)

On-site

USD 2,066,000 - 2,996,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house seeking a Sales Support Associate to enhance store success with friendly, efficient customer service and precise POS handling. You will help maintain a pristine sales floor, assist with stock flow from receipt to sale, and support merchandising efforts daily.

The role requires retail experience, fashion awareness, and strong English communication in a fast-paced environment. Schedule flexibility including nights and weekends is expected in a luxury retail setting.

Qualifications

1+ year of retail experience, preferably luxury retail service.
Knowledge of fashion trends and marketplace competition.
Familiarity with cash registers, basic computer skills, iPad/laptop use, Mobile POS.
Strong attention to detail and organization.
Ability to multitask in a fast-paced environment.
Excellent communication and customer service skills.

Responsibilities

Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
Operate POS accurately, maintain cash wrap organization, and handle cash/media per policy.
Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
Manage stock levels, replenish sales floor, and execute visual merchandising updates.
Support sales floor activities and respond to customer requests; collaborate with team or management as needed.
Maintain housekeeping standards and adhere to Loss Prevention guidelines.