Luxury Sales Support — Flexible Schedule & Growth

Coach; Schaumburg (IL); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in Schaumburg, IL to help drive store success. The role focuses on delivering warm, efficient customer service at the cash wrap and ensuring a well-maintained sales floor. You will support stock flow from receipt to sale and assist as needed with merchandising and customer requests.

The ideal candidate has retail experience, a passion for fashion, and strong communication skills in English. Flexible scheduling is required, including nights and weekends.

Qualifications

• Experience in retail, preferably luxury, with customer-facing responsibilities.
• Knowledge of luxury fashion trends and competitive landscape.
• Capable of handling cash accurately and securely.
• Familiar with POS systems and iPad-based checkout.
• Strong customer service skills and professional communication.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Luxury fashion knowledge

Cash handling

POS systems

Customer service

English proficiency

Multitask

Communication skills

Tools

iPad

Mobile POS

Cash register

Walkie talkie

Price sheets

Job description

Coach is seeking a Sales Support Associate in Schaumburg, IL to help drive store success. The role focuses on delivering warm, efficient customer service at the cash wrap and ensuring a well-maintained sales floor. You will support stock flow from receipt to sale and assist as needed with merchandising and customer requests.

The ideal candidate has retail experience, a passion for fashion, and strong communication skills in English. Flexible scheduling is required, including nights and weekends.