Luxury Sales Support Associate | Flexible Hours

Tapestry (Coach/Kate Spade); New Orleans (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Coach in New Orleans is seeking a Sales Support Associate to uphold brand standards, greet customers, assist with purchases at the cash wrap, and keep the sales floor inviting and organized. You will handle POS transactions, assist with shipments, stock replenishment, and contribute to visual merchandising while delivering friendly service.

Flexible schedule and ability to work busy periods are required. This role requires prior retail experience, a strong knowledge of fashion trends, and

Qualifications

• 1+ year of retail experience, preferably in a luxury retail environment.
• Knowledge of fashion trends and competition in the marketplace.
• Familiarity with cash register systems and basic computer skills (iPad/laptop, Mobile POS).
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Sales

Communication

Cash handling

Stock management

Visual merchandising

Teamwork

Job description

Coach in New Orleans is seeking a Sales Support Associate to uphold brand standards, greet customers, assist with purchases at the cash wrap, and keep the sales floor inviting and organized. You will handle POS transactions, assist with shipments, stock replenishment, and contribute to visual merchandising while delivering friendly service.

Flexible schedule and ability to work busy periods are required. This role requires prior retail experience, a strong knowledge of fashion trends, and