Luxury Sales Support Associate - Brand Ambassador & POS Pro

Tapestry (Coach/Kate Spade); Sevierville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Coach, a global fashion house, is seeking a Sales Support Associate to enhance store operations and customer experience. You will greet clients, assist with purchases, and maintain an organized sales floor while upholding brand standards.

Responsibilities include processing transactions, stocking, merchandising updates, and supporting team members. Flexible scheduling and a fast-paced environment are expected, with strong English proficiency required.

Qualifications

• 1+ year of retail experience, preferably luxury retail service.
• Knowledge of fashion trends and market competition.
• Strong communication and customer service skills.
• Able to operate POS, cash handling, and basic computer tasks.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador; support social media engagement.
• Operate POS, maintain cash wrap organization, and handle cash per policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities and respond to customer requests promptly.

Skills

Customer service

Cash handling

Stock replenishment

Multitasking

English proficiency

Tools

POS system

iPad/laptop

Walkie talkie

Job description

Coach, a global fashion house, is seeking a Sales Support Associate to enhance store operations and customer experience. You will greet clients, assist with purchases, and maintain an organized sales floor while upholding brand standards.

Responsibilities include processing transactions, stocking, merchandising updates, and supporting team members. Flexible scheduling and a fast-paced environment are expected, with strong English proficiency required.