Luxury Sales Specialist: Elevate Client Experience

HERMES MAROQUINERIE-SELLERIE (HMS); Palo Alto (CA); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Commission & bonuses

Medical/Dental/Vision

Paid time off

Job summary

Hermès Palo Alto Boutique is seeking a Sales Specialist to join our team in delivering extraordinary client experiences within a fast-paced luxury environment. The role reports to the Assistant Manager and collaborates with selling and support teams to meet sales and service objectives.

Candidates should have 2+ years in sales, preferably in luxury, with strong relationship-building and impeccable communication.

Qualifications

• 2+ years of experience in sales, experience in a luxury environment preferred
• Strong relationship development and impeccable communication skills
• Even-tempered with ability to continuously multi-task
• Self-starter and able to work independently while balancing collaboration with a team
• Strong organizational skills
• Open availability to accommodate needs of the business
• Ability to lift between 0-25 lbs. without assistance
• Regular in-person work at a Company-designated work location is an essential function of this position

Responsibilities

• Meet monthly and annual sales goals as part of the boutique team
• Organize and prioritize the selling floor to support sales efforts and client experience; ensure items are stocked
• Maintain selling floor to standard; follow VM guidelines, tagging, etc.
• Assist with inventory preparation as needed
• Process transactions accurately; manage receipts and CRM data; provide post-sale support
• Collaborate with management on POS decisions and report discrepancies at opening/closing
• Provide high levels of customer service per Hermès standards, including wrapping and packaging

Skills

Sales experience

Customer service

Relationship building

Communication skills

Team collaboration

Organizational skills

Open availability

Ability to lift 0-25 lbs

Tools

POS system

CRM

Job description

Hermès Palo Alto Boutique is seeking a Sales Specialist to join our team in delivering extraordinary client experiences within a fast-paced luxury environment. The role reports to the Assistant Manager and collaborates with selling and support teams to meet sales and service objectives.

Candidates should have 2+ years in sales, preferably in luxury, with strong relationship-building and impeccable communication.