Luxury Sales Executive - Clienteling & VIP Service

Brobston Group LLC

Bal Harbour Village (FL)

On-site

USD 40,000 - 60,000

Full time

5 days ago

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Job summary

Brobston Group LLC is seeking a Sales Executive for our Bal Harbour boutique to deliver exceptional client experiences and meet monthly targets. You will leverage product knowledge and storytelling to engage clients, support after-sales service, and assist with boutique operations and presentation.

The role requires luxury retail or hospitality experience, strong CRM skills, and proficiency with Excel, Word, and PowerPoint.

Qualifications

High school diploma required; college degree preferred.
Luxury retail or hospitality experience preferred with strong understanding of the luxury client experience.
Proficiency with CRM and computer tools; Excel, Word, PowerPoint required; SAP a plus.
Excellent written, verbal, and interpersonal communication skills.
Experience with logistics and boutique operations; ability to assist with operational requests.

Responsibilities

Consistently achieve or exceed monthly sales targets as directed by management.
Cultivate and maintain client relationships through expert clientelling and CRM follow-up.
Provide outstanding in-store customer service and support after-sales inquiries and resolutions.
Support ecommerce and phone inquiries by scheduling appointments and coordinating correspondence.
Participate in boutique operations including daily setup/breakdown, inventory and cycle counts, and audit preparation.
Maintain visual integrity of displays and adhere to brand standards; support in-store and off-site events.
Leverage extensive product and industry knowledge, including high jewelry and one-of-a-kind pieces, to drive sales.