Luxury Sales Director - High Jewelry & Client Experience

US04 Richemont North America, Inc.; Costa Mesa (CA); On-site; USD 150,000 - 160,000; Full time

Benefits offered by this job

Health benefits

Dental & vision

401(k) match

Wellness reimbursement

Paid time off

Volunteer days

Job summary

Cartier North America in Costa Mesa seeks a Sales Director to lead the boutique with a focus on high jewelry, client development, and exceptional client experience.

The role demands a minimum of 10 years in luxury retail management, MBA preferred, and availability to work retail hours including weekends. Fluency in additional languages is a plus, and the successful candidate will drive sales and coach a high-performing team.

Qualifications

• A minimum of 10 years of management experience in luxury retail.
• MBA is preferred.
• Additional language skills (Spanish, Mandarin, Portuguese, Russian) are a plus.
• Must be available to work retail hours including weekends.

Responsibilities

• Achieve and exceed Sales Plans and lead business development initiatives.
• Drive sales team to consistently achieve targets.
• Define and implement the High Jewelry business development strategy.
• Collaborate with Corporate Departments and communicate to Executives.
• Develop knowledge of boutique business and assess local market opportunities.
• Partner with Boutique Directors to implement clienteling strategies for new client acquisition and retention.
• Actively recruit and develop talent; lead performance reviews with Managers.
• Coach and train the sales team to uphold Cartier's luxury standards.
• Ensure exceptional client experience and brand ambassador behavior.

Skills

Leadership

Luxury retail

Team management

Business development

Education

MBA

Job description

Cartier North America in Costa Mesa seeks a Sales Director to lead the boutique with a focus on high jewelry, client development, and exceptional client experience.

The role demands a minimum of 10 years in luxury retail management, MBA preferred, and availability to work retail hours including weekends. Fluency in additional languages is a plus, and the successful candidate will drive sales and coach a high-performing team.