Sales Director - Costa Mesa

US04 Richemont North America, Inc.; Costa Mesa (CA); On-site; USD 150,000 - 160,000; Full time

Benefits offered by this job

Health benefits

Dental & vision

401(k) match

Wellness reimbursement

Paid time off

Volunteer days

Job summary

Cartier North America in Costa Mesa seeks a Sales Director to lead the boutique with a focus on high jewelry, client development, and exceptional client experience.

The role demands a minimum of 10 years in luxury retail management, MBA preferred, and availability to work retail hours including weekends. Fluency in additional languages is a plus, and the successful candidate will drive sales and coach a high-performing team.

Qualifications

• A minimum of 10 years of management experience in luxury retail.
• MBA is preferred.
• Additional language skills (Spanish, Mandarin, Portuguese, Russian) are a plus.
• Must be available to work retail hours including weekends.

Responsibilities

• Achieve and exceed Sales Plans and lead business development initiatives.
• Drive sales team to consistently achieve targets.
• Define and implement the High Jewelry business development strategy.
• Collaborate with Corporate Departments and communicate to Executives.
• Develop knowledge of boutique business and assess local market opportunities.
• Partner with Boutique Directors to implement clienteling strategies for new client acquisition and retention.
• Actively recruit and develop talent; lead performance reviews with Managers.
• Coach and train the sales team to uphold Cartier's luxury standards.
• Ensure exceptional client experience and brand ambassador behavior.

Skills

Leadership

Luxury retail

Team management

Business development

Education

MBA

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

SALES DIRECTOR - CARTIER, COSTA MESA

Key Responsibilities

• Achieve and/or exceed Sales Plans and lead business development initiatives
• Drive sales team to consistently achieve or exceed sales targets
• Maximize business opportunities by creating synergies and efficiency throughout the entire boutique across all floors
• Responsible for defining and implementing the business development strategy for High Jewelry in partnership with the HJ sales manager
• Collaborate with all Corporate Departments (i.e. visual merchandising, merchandising, marketing, etc.) and communicate to Executives to leverage business analysis and opportunities
• Develop a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
• Partner with the Regional Client Engagement Director and the Boutique Client Engagement Director to implement Clienteling strategies to improve new client acquisition and loyal client retention
• Actively promote networking activities including client events
• Manage and develop team
• Motivate and support the overall sales staff, including a team of managers and sales associates
• Communicate strategic brand focuses to management team
• Regularly conduct team meetings, ensuring that staff is aware of the targets and client experience best practices
• Ensure that administrative and HR tasks (including but not limited to scheduling, payroll and overtime management) are being managed by the Managers on a regular basis
• Actively recruit and maintain talent pipeline
• Partner with the Boutique Director and other Managers in order to elaborate and implement the coaching and training strategy for the sales team
• Lead the performance management process through regularly scheduled individual meetings with the Managers including biannual performance review
• Assess potential and propose development opportunities in partnership with boutique management, HR and Career Committees
• Responsible for creating a positive and united work environment amongst all staff
• Ensure exceptional client experience and develop client relationships
• Partner with Sales Managers to ensure that the teams are consistently providing an exceptional client experience and maintaining the highest degree of courtesy and professionalism
• Partner with Managers and High Jewelry team to ensure development of long-term client relationships resulting in increased business opportunities
• Model luxury experience behavior and maintain a regular presence on the floor

Operational Support

• Support boutique management with boutique controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs
• Partner with Operations Manager and Service Salon Manager to ensure fluidity of operations
• Daily set up and break down of boutique for opening/closing, as needed

Knowledge and compliance

• Possess deep understanding and knowledge of brand and full range of all products and services to convey Cartier heritage and values
• Promote the implementation of new technology-based service tools
• Understand and comply with Cartier security and operational procedures (i.e. product handling, inventory control, etc.)
• Possess a full understanding of the relevant marketplace and client demographic

Brand Ambassador

• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand

Education

• MBA is preferred
• Additional language skills (Spanish, Mandarin, Portuguese, Russian) are a plus

Required Experience

A minimum of 10 years of management, especially in the field of luxury retail.

Technical Skills & Abilities

• Must be available to work retail hours including weekends
• Strong leadership skills
• Ability to work in a fast-paced retail store environment
• Flexible mindset with the ability to embrace changes
• Excellent analytical, organizational, and interpersonal communication skills required
• Proactive approach to analyzing business and human resource needs.
• Ability to motivate and develop team as per Cartier's image
• Ability to project an approachable and professional image in manner and demeanor

Benefits

• We care about our associate's health and wellbeing and offer a comprehensive benefits program to support you and your loved ones.
• Our core benefits include medical, dental, and vision programs.
• Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members.
• The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match.
• Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off.
• We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

Expected salary range: $150,000 to $160,000. Please note, salaries will be negotiated based on relevant skills and experience.

#Richemont #WeCraftTheFuture In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.