Luxury Sales Director: Client Experience & Growth

Laurelton Jewelry; New York (NY); On-site; USD 160,000 - 220,000; Full time

Job summary

Tiffany & Co. is seeking a Sales Director for The Landmark in New York to lead sales across the market, align with commercial strategy, and drive sustainable growth while delivering a premium client experience.

The role combines strategic leadership with hands-on execution and a focus on clienteling, culture, and operational standards. The Sales Director partners with the Commercial Director, Market VP, and cross-functional teams to translate strategy into prioritized actions, develop leadership

Qualifications

• 8+ years in luxury/retail or business management leading sales teams.
• Experience in luxury goods including jewelry, apparel, accessories, or cosmetics.
• Strong business and financial acumen to analyze performance and translate insights.
• Proven track record developing retail sales teams to maximize sales and client engagement.
• Strong people leadership with ability to attract, develop, retain diverse talent.
• Ability to think strategically with pragmatic day-to-day execution.
• Client-centric approach delivering a premium luxury shopping experience.
• Ability to develop new client opportunities and build brand penetration.
• Excellent communication, influencing and collaboration across functions.

Responsibilities

• Own and drive sales performance across assigned area, achieving targets.
• Translate strategy into priorities for Sales Managers and teams.
• Drive growth in key product categories and client recruitment.
• Embed a precise commercial strategy across teams with discipline and cadence.
• Leverage local and international client insights to activate opportunities.
• Monitor KPIs, identify trends, and intervene when needed.
• Partner with leadership to execute Landmark initiatives.
• Establish a clienteling culture with measurable outcomes.
• Lead and develop Sales Managers and teams, building diverse high performers.
• Ensure compliant operational execution and audit discipline across teams.
• Promote accountability and performance management across Commercial teams.
• Collaborate with HR, Merchandising, Ops to meet business needs.

Skills

Sales leadership

Luxury goods knowledge

Financial acumen

Team development

People leadership

Strategic thinking

Client-centric

Client development

Cross-functional collaboration

Education

Bachelor's degree

Job description

Tiffany & Co. is seeking a Sales Director for The Landmark in New York to lead sales across the market, align with commercial strategy, and drive sustainable growth while delivering a premium client experience.

The role combines strategic leadership with hands-on execution and a focus on clienteling, culture, and operational standards. The Sales Director partners with the Commercial Director, Market VP, and cross-functional teams to translate strategy into prioritized actions, develop leadership