Director, Sales - The Landmark

LVMH Group; New York (NY); On-site; USD 160,000 - 220,000; Full time

Job summary

Tiffany & Co. in New York is seeking a Sales Director for The Landmark to lead and accelerate luxury sales across the market, delivering sustainable growth, exceptional client experiences, and rigorous operating standards.

This role combines clienteling, people leadership, and commercial acumen to drive initiatives, develop Sales Managers and client advisor teams, and translate strategy into measurable outcomes while upholding brand values.

Qualifications

• 8+ years in luxury/consumer goods retail or business management.
• Experience leading sales teams and managers.
• Knowledge of luxury goods including jewelry, apparel, accessories, or cosmetics.
• Strong business and financial acumen.
• Proven ability to develop client relationships and drive sales.
• Bachelor’s degree preferred.

Responsibilities

• Own and drive sales performance across the assigned area of The Landmark.
• Translate strategy into actionable priorities for Sales Managers and their teams.
• Lead and develop Sales Managers and client advisor teams.
• Ensure delivery of best-in-class luxury client experience across touchpoints.
• Monitor KPIs, analyze trends, and intervene to optimize performance.
• Partner with HR and leadership on talent development and organizational needs.
• Collaborate with cross-functional partners to drive aligned execution.

Skills

Luxury retail leadership

Leading sales teams

Client development

Financial acumen

Communication & collaboration

Talent development

Education

Bachelor's degree preferred

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

The Sales Director at The Landmark is responsible for leading and driving sales performance across the market. In alignment with The Landmark’s commercial strategy, this role ensures the delivery of sustainable sales growth, elevated client experience, and strong operational execution, with full compliance.

The Sales Director combines commercial thinking with hands on leadership to activate sales opportunities, build high-performing teams, and strengthen client engagement. They are responsible for leading and developing a number of Sales Managers and their Client Advisor teams, while ensuring consistent execution of the broader commercial strategy across the entire market.

The role requires a balance of client-centric thinking, people leadership, commercial acumen, and operational rigor, with a constant focus on execution excellence and pace. The Sales Director partners closely with the Commercial Director, Market Vice President, functional teams, and other store leadership to translate strategy into clear priorities and measurable outcomes.

They play a critical role in driving transformation across their area of The Landmark, supporting the adoption of new ways of working, embedding cultural and behavioral change, and ensuring consistency in execution. They champion a culture of accountability, clienteling excellence, and continuous development, while modeling the Company’s belief that People Make the Difference.

Business & Sales Leadership

• Own and drive sales performance across an assigned area of The Landmark, ensuring achievement of targets and sustainable growth.
• Translate broader commercial strategy into actionable priorities for Sales Managers and their teams, with clear accountability and disciplined execution.
• Drive business through key product categories and strategic initiatives, with a strong focus on Icon growth, client recruitment, and quality of business.
• Embed and reinforce a precise commercial strategy across sales teams, including appointment culture, conversion discipline, and productivity optimization.
• Leverage understanding of local and international client base to identify and activate sales opportunities.
• Monitor sales performance and business KPIs, identifying trends, opportunities, and areas requiring intervention.
• Partner with the Market Vice President & Commercial Director to develop and execute initiatives that strengthen overall Landmark performance.

Client Development & Experience

• Establish and reinforce a strong culture of clienteling with clear expectations and measurable outcomes.
• Personally engage with top clients and lead by example in building and maintaining meaningful client relationships.
• Coach Sales Managers and teams on client development strategies, appointment generation, outreach, conversion, and client retention.
• Ensure consistent delivery of a best-in-class luxury client experience across all touchpoints.
• Actively review NPS, client feedback, and qualitative insights to identify opportunities to elevate service standards.
• Support strategies that strengthen client acquisition, retention, and long-term client relationships.
• Lead, coach, and develop Sales Managers and their teams, strengthening leadership capabilities and succession pipelines.
• Build, attract, and retain high-performing and diverse sales teams.
• Drive a culture of accountability, recognition, and performance management aligned with business objectives.
• Establish clear performance expectations and provide ongoing coaching, feedback, and development to Sales Managers.
• Partner with HR and leadership to address performance, employee relations, talent development, and organizational needs.
• Foster an inclusive, collaborative, and high-expectation environment that reflects the brand’s values.
• Serve as a visible and hands-on leader, actively engaged with teams, leaders, and clients on the sales floor.

Operational Excellence

• Ensure operational discipline and consistency across The Landmark, with complete adherence to policies and procedures.
• Partner with Operations and support functions to enable seamless execution and remove barriers to sales performance.
• Identify and implement efficiencies and best practices to enhance productivity and client experience.
• Ensure strong operational execution with full compliance and audit discipline, including adherence to internal controls and risk management standards.
• Drive pace and execution discipline across Commercial teams, ensuring timely delivery of priorities and consistency in standards.
• Hold Sales Managers accountable for operational and commercial execution within their respective areas.

Cross-Functional & Landmark Leadership

• Act as a key member of The Landmark leadership team, contributing to broader business strategy and decision-making.
• Partner closely with the Market Vice President & Commercial Director to support the development and execution of broader Landmark commercial priorities.
• Collaborate with regional and functional partners, including Client Development, Operations, HR, Merchandising, and other teams, to drive aligned execution and ensure business needs are met.
• Share insights, trends, and opportunities from the sales floor to inform broader Landmark commercial strategy.
• Support the implementation of new initiatives, processes, and ways of working across The Landmark.
• Represent The Landmark with a strong internal and external presence, building relationships that support client development and business growth.

Qualifications

• Leader with 8+ years of luxury/consumer goods retail or business management experience, with significant experience leading sales teams and managers.
• Knowledge and experience of luxury/consumer goods, including jewelry, apparel, accessories, or cosmetics.
• Strong business and financial acumen, with the ability to analyze performance and translate insights into action.
• Demonstrated track record of success in leading and developing retail sales teams to maximize sales, productivity, and client engagement.
• Strong people leader with the ability to assess, attract, develop, and retain top diverse talent.
• Strong conceptual thinker with a pragmatic approach to driving day-to-day business execution.
• Client-centric with an ability to drive a unique and consistent luxury shopping experience.
• Proven ability to develop new client opportunities and maintain client relationships while supporting brand recognition and penetration in the market.
• Strong communication, influencing, and collaboration skills, with the ability to partner effectively across functions and levels of the organization.
• Bachelor’s degree in a related field preferred.

The hiring range for this position ranges from $160,000-220,000. The rate of pay offered will be dependent upon candidates' relevant skills and experience.

About Us

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. Creating an inclusive workplace and workforce where everyone belongs is at the core of our values. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.

We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Eligible Tiffany employees are offered comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.

The Company provides equal employment opportunities to all employees and candidates for employment without regard to age, race, religion, color, national or ethnic origin, alien or citizenship status, sex, marital status, sexual orientation, gender identity, gender expression, pregnancy, disability, or military/veteran status. Tiffany is committed to working with and providing reasonable accommodation to applicants with disabilities.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.