Luxury Sales & Brand Concierge

Tapestry, Inc.; Philadelphia (Philadelphia County); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for its luxury retail experience and commitment to exceptional customer service. The Sales Support Associate role focuses on welcoming clients, processing transactions at the POS, and maintaining a pristine sales floor to ensure a smooth flow of product from receipt to sale.

The role requires strong English communication, attention to detail, and the ability to multitask in a fast-paced environment.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• A combination of education and experience will be considered.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Cash handling

Merchandising

English proficiency

Job description

Coach is a global fashion house known for its luxury retail experience and commitment to exceptional customer service. The Sales Support Associate role focuses on welcoming clients, processing transactions at the POS, and maintaining a pristine sales floor to ensure a smooth flow of product from receipt to sale.

The role requires strong English communication, attention to detail, and the ability to multitask in a fast-paced environment.