Luxury Retail Sales & Concierge Support

Tapestry, Inc.; Grand Rapids (MI); On-site; USD 42,981,000 - 55,875,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for luxury retail experiences and a strong brand presence in the local market. The Sales Support Associate role focuses on welcoming clients, providing personalized assistance, and ensuring efficient store operations from the cash wrap to the sales floor.

Responsibilities include operating POS, handling shipments, maintaining stockroom organization, and supporting merchandising updates, while embodying the brand's commitment to service and style.

Qualifications

• 1+ year of retail experience, preferably luxury retail.
• Excellent communication and customer service skills.
• Knowledge of cash handling and POS systems.
• Strong attention to detail and organization.
• Ability to multitask in a fast-paced environment.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism.
• Anticipate needs and provide personalized assistance.
• Operate POS accurately and maintain cash wrap organization.
• Receive, process, and organize shipments and transfers.
• Maintain stockroom cleanliness and merchandising updates.
• Support social media engagement and customer inquiries.

Skills

Customer service

Communication

Attention to detail

Multitasking

English proficiency

Education

Education + experience

Tools

Cash register systems

iPad/laptop

Mobile POS

Walkie talkie

Price release sheets

Job description

Coach is a global fashion house known for luxury retail experiences and a strong brand presence in the local market. The Sales Support Associate role focuses on welcoming clients, providing personalized assistance, and ensuring efficient store operations from the cash wrap to the sales floor.

Responsibilities include operating POS, handling shipments, maintaining stockroom organization, and supporting merchandising updates, while embodying the brand's commitment to service and style.