Luxury Sales Associate - Omni-Channel & Clienteling

Tapestry; Woodstock (GA); On-site; USD 20,664,000 - 29,963,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house founded in New York in 1941. As part of the Tapestry family, we deliver luxury retail experiences and foster inclusion.

The Sales Associate serves as the front-line ambassador of the Coach brand, delivering an elevated, personalized shopping experience and helping meet store goals. You will blend luxury service, omni-channel selling, and teamwork to drive brand loyalty and revenue.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills.
• (Preferred) Ability to work in a fast‑paced environment, Strong English language proficiency.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

English proficiency

Social media savvy

Luxury retail background

Tools

POS operation

iPad / laptop

Mobile POS

Walkie-talkie

Job description

Coach is a global fashion house founded in New York in 1941. As part of the Tapestry family, we deliver luxury retail experiences and foster inclusion.

The Sales Associate serves as the front-line ambassador of the Coach brand, delivering an elevated, personalized shopping experience and helping meet store goals. You will blend luxury service, omni-channel selling, and teamwork to drive brand loyalty and revenue.