Luxury Sales Associate - Clienteling & Omnichannel

Tapestry, Inc.; Aurora (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a luxury fashion brand within the Tapestry portfolio, known for inclusivity and enduring style. The Sales Associate greets customers, delivers an elevated shopping experience, and supports store operations while meeting personal and team sales goals.

This role blends luxury retail service with omnichannel selling and team collaboration to drive brand loyalty and revenue. You will work with POS systems, clienteling tools, and live-selling tactics to enhance the customer journey.

Qualifications

• 1+ years of sales experience, luxury retail preferred.
• Experience with POS operation, iPad/laptop, and Mobile POS.
• Strong English proficiency; ability to read price/release sheets.

Responsibilities

• Represent Coach as a brand ambassador and adhere to style standards.
• Build client relationships through styling and fashion advice.
• Drive sales via cross-selling, upselling, and tailored recommendations.
• Utilize POS and clienteling tools to capture data and encourage repeat purchases.
• Develop and execute personal sales plans to meet KPIs.
• Source new customers and follow up to close sales.
• Maintain energy on the floor and adapt selling techniques to business needs.

Skills

Sales experience

POS operation

English proficiency

Social media savvy

Live-stream shopping

Tools

Mobile POS

iPad

Walkie-talkie

Job description

Coach is a luxury fashion brand within the Tapestry portfolio, known for inclusivity and enduring style. The Sales Associate greets customers, delivers an elevated shopping experience, and supports store operations while meeting personal and team sales goals.

This role blends luxury retail service with omnichannel selling and team collaboration to drive brand loyalty and revenue. You will work with POS systems, clienteling tools, and live-selling tactics to enhance the customer journey.