Luxury Sales Associate: Clienteling & Omnichannel

kate spade new york; Clarksburg (MA); On-site; USD 42,981,000 - 69,486,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house that combines luxury retail service with omni-channel selling. The Sales Associate serves as the front-line ambassador, delivering a personalized shopping experience and helping meet store goals.

The role emphasizes client relations, product expertise, and collaboration with teammates, while managing POS transactions, inventory, and visual merchandising to sustain brand loyalty.

Qualifications

• 1+ years of sales experience (luxury retail preferred)
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS)
• Ability to work at a fast pace and lift up to 25 lb regularly

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.

Skills

Luxury retail

Customer service

Communication

English proficiency

Social media savvy

Tools

POS systems

Mobile POS

iPad

Job description

Coach is a global fashion house that combines luxury retail service with omni-channel selling. The Sales Associate serves as the front-line ambassador, delivering a personalized shopping experience and helping meet store goals.

The role emphasizes client relations, product expertise, and collaboration with teammates, while managing POS transactions, inventory, and visual merchandising to sustain brand loyalty.