Luxury Retail Sales Associate – Clienteling & Omnichannel

FashionUnited; Norfolk (VA); On-site; USD 20,664 - 26,863; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house founded in New York in 1941. The Sales Associate is the front‑line ambassador of the Coach brand, providing an elevated, personalized shopping experience, meeting personal and store sales goals, and supporting daily store operations.

The role blends luxury‑retail service, omni‑channel selling and team collaboration to drive brand loyalty and revenue. Ability to work nights, weekends, and peak‑busy days is required.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Experience with POS operation and basic computer proficiency (iPad/laptop, Mobile POS).
• Ability to work at a fast pace; lift 25 lbs regularly (up to 50 lbs occasionally).
• Luxury retail background and social media savvy; clienteling and data acquisition skills preferred.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise and fashion advice.
• Drive sales through cross-selling, upselling and tailored recommendations.
• Utilize mobile POS, clienteling tools and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships and follow up to close sales.

Skills

Sales experience

Customer service

English proficiency

Fast-paced environment

Tools

POS systems

Mobile POS

iPad

Laptop

Job description

Coach is a global fashion house founded in New York in 1941. The Sales Associate is the front‑line ambassador of the Coach brand, providing an elevated, personalized shopping experience, meeting personal and store sales goals, and supporting daily store operations.

The role blends luxury‑retail service, omni‑channel selling and team collaboration to drive brand loyalty and revenue. Ability to work nights, weekends, and peak‑busy days is required.