Luxury Sales Associate II — Clienteling & Style Expert

FashionUnited; Monroe (OH); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for luxury retail experiences. The Sales Associate serves as front-line ambassador, delivering personalized shopping and meeting store goals while supporting daily operations.

The role blends luxury service, omni-channel selling and teamwork to drive brand loyalty and revenue. Flexible scheduling includes nights and weekends in a dynamic store environment.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Experience with POS operation and basic computer proficiency (iPad/laptop, Mobile POS).
• Ability to work at a fast pace; lift 25 lbs regularly (up to 50 lbs occasionally).
• Luxury retail background and social media savvy; experience with live-stream shopping or video demos, clienteling and data acquisition skills (preferred).
• Strong English proficiency.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise and fashion advice.
• Drive sales through cross-selling, upselling and tailored recommendations.
• Utilize mobile POS, clienteling tools and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized and stocked; follow retail policies, POS and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs and inclusion activities.
• Welcome feedback, adapt behaviors and maintain a calm, professional demeanor.

Skills

Sales experience

POS operation

Social media savvy

English proficiency

Job description

Coach is a global fashion house known for luxury retail experiences. The Sales Associate serves as front-line ambassador, delivering personalized shopping and meeting store goals while supporting daily operations.

The role blends luxury service, omni-channel selling and teamwork to drive brand loyalty and revenue. Flexible scheduling includes nights and weekends in a dynamic store environment.