Luxury Sales Associate: Clienteling & Style

Tapestry, Inc.; Petaluma (CA); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid leave

Commuter benefits

Tuition assistance

Job summary

Coach is seeking a Sales Associate in Petaluma, CA to deliver elevated, personalized shopping experiences, meet sales goals, and support daily store operations. This role blends luxury retail service, omni‑channel selling, and teamwork to drive brand loyalty and revenue.

The ideal candidate has 1+ years in luxury retail, strong English, and comfort with POS systems, live streaming, and clienteling to capture data and close sales. Flexible schedule required.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• A combination of education and experience will be considered. Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, and ability to read price/release sheets.
• Strong English proficiency.
• Ability to work in a fast-paced environment.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.

Skills

Sales experience

English proficiency

Luxury retail

Clienteling

Social media savvy

Live-stream shopping

Data acquisition

POS operation

Tools

POS systems

Mobile POS

iPad

Job description

Coach is seeking a Sales Associate in Petaluma, CA to deliver elevated, personalized shopping experiences, meet sales goals, and support daily store operations. This role blends luxury retail service, omni‑channel selling, and teamwork to drive brand loyalty and revenue.

The ideal candidate has 1+ years in luxury retail, strong English, and comfort with POS systems, live streaming, and clienteling to capture data and close sales. Flexible schedule required.