Luxury Sales Associate: Clienteling & Omnichannel

Coach; Thornton (CO); On-site; USD 20,664 - 33,062; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate in Thornton, CO to deliver a personalized luxury shopping experience and exceed sales goals. You will blend in-store service with omni‑channel selling while supporting daily store operations and visual merchandising.

Your role requires strong English communication, at least 1 year in luxury retail, and comfort with POS systems, social media, and live‑stream or video demos. Flexible scheduling is expected.

Qualifications

• 1+ years of sales experience (luxury retail preferred); education and experience may be combined.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS)
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Ability to work in a fast-paced environment.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.

Skills

Luxury retail

POS operation

Mobile POS

Clienteling

Data acquisition

Tools

POS systems

Job description

Coach is seeking a Sales Associate in Thornton, CO to deliver a personalized luxury shopping experience and exceed sales goals. You will blend in-store service with omni‑channel selling while supporting daily store operations and visual merchandising.

Your role requires strong English communication, at least 1 year in luxury retail, and comfort with POS systems, social media, and live‑stream or video demos. Flexible scheduling is expected.