Luxury Sales Associate | Brand Ambassador & Clienteling

kate spade new york; Tempe (AZ); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house founded in New York in 1941. The Sales Associate serves as the front-line ambassador, delivering an elevated, personalized shopping experience and helping meet personal and store sales goals while supporting daily store operations.

This role blends luxury-retail service and omni-channel selling, requiring a professional demeanor, strong product knowledge, and collaboration with teammates to drive brand loyalty and revenue.

Qualifications

• 1+ years of sales experience in luxury retail.
• Knowledge of fashion trends and competitors.
• Experience with POS operation and customer service.
• Strong English proficiency.

Responsibilities

• Represent Coach as a brand ambassador and adhere to style standards.
• Build lasting client relationships through personalized styling.
• Drive sales through cross-selling and tailored recommendations.
• Utilize mobile POS and clienteling tools to capture data.
• Develop and execute personal sales plans and meet KPIs.
• Source new customers and follow up to close sales.
• Maintain floor presence with high energy and teamwork.
• Assist with daily operations including cash wrap and merchandising.

Skills

Sales experience

Fashion knowledge

Customer service

English proficiency

Brand/social media savvy

POS experience

Tools

POS systems

Job description

Coach is a global fashion house founded in New York in 1941. The Sales Associate serves as the front-line ambassador, delivering an elevated, personalized shopping experience and helping meet personal and store sales goals while supporting daily store operations.

This role blends luxury-retail service and omni-channel selling, requiring a professional demeanor, strong product knowledge, and collaboration with teammates to drive brand loyalty and revenue.