Luxury Sales Associate & Brand Ambassador (Clienteling)

FashionUnited; Buffalo (NY); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance and Tuition assis

Job summary

Coach is seeking a Sales Associate in New York to be the front-line ambassador of the Coach brand, delivering an elevated, personalized shopping experience and supporting daily store operations.

You will meet personal and store sales goals, drive revenue through cross-selling and clienteling, and utilize POS and mobile tools. The role blends luxury service with teamwork in a fast-paced environment.

Qualifications

• 1+ years of sales experience, luxury retail preferred.
• Experience with POS operation and basic computer use.
• Familiarity with live-stream shopping or video demos is a plus.
• Strong English language proficiency.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Luxury retail experience

Sales experience

POS operation

Social media savvy

English proficiency

Job description

Coach is seeking a Sales Associate in New York to be the front-line ambassador of the Coach brand, delivering an elevated, personalized shopping experience and supporting daily store operations.

You will meet personal and store sales goals, drive revenue through cross-selling and clienteling, and utilize POS and mobile tools. The role blends luxury service with teamwork in a fast-paced environment.