Luxury Sales Ambassador — Clienteling & Styling

Tapestry, Inc.; Leawood (KS); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate in Leawood to deliver an elevated, personalized shopping experience and meet store goals. You will support daily store operations, blend luxury service with omnichannel selling, and drive brand loyalty.

The role requires fashion knowledge, clienteling, and comfort with a fast-paced environment including nights and weekends. Proficiency with POS and social selling tools is a plus.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets
• Strong English proficiency
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Ability to work in a fast-paced environment
• Strong English language proficiency. (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.

Skills

1+ years sales experience

Strong English proficiency

Tools

POS operation

Mobile POS

Walkie-talkie

Price/release sheets

iPad

Job description

Coach is seeking a Sales Associate in Leawood to deliver an elevated, personalized shopping experience and meet store goals. You will support daily store operations, blend luxury service with omnichannel selling, and drive brand loyalty.

The role requires fashion knowledge, clienteling, and comfort with a fast-paced environment including nights and weekends. Proficiency with POS and social selling tools is a plus.