Luxury Rooms Management Trainee: Cross-Functional Rotation

Accor Group; New York (NY); Sur place; USD 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Structured rotations

Cross-functional development

Career growth opportunities

Résumé du poste

Sofitel New York invites aspiring hospitality professionals to join a Rooms Manager-in-Training program designed to build a strong foundation in luxury hotel operations. You will rotate through Front Office, Housekeeping, and Guest Services, gaining hands-on experience and learning standard operating procedures while supporting daily operations.

As an MIT, you will work with Rooms leadership and Heartists on projects to improve efficiency and guest experiences, with opportunities for

Qualifications

• Recent graduate or early-career professional with a degree or coursework in Hospitality Management, Hotel Administration, Business, or a related field preferred.
• Previous hotel, hospitality, customer service, internship, or operational experience is a plus.
• Genuine interest in building a career in luxury hospitality and Rooms Division operations.
• Curious, proactive, and eager to learn how things work.
• Excellent organizational and time-management skills.
• Strong verbal and written communication skills.
• Comfortable working with different teams, personalities, and departments.
• Ability to learn new technology and systems quickly; experience with Opera Cloud, Opera, Alice, or another hotel system is a plus.
• Proficiency with Microsoft Word and Excel.
• Ability to move throughout the hotel and assist with operational tasks as needed.
• Languages in addition to English are highly desirable.

Responsabilités

• Rotate through Front Office, Housekeeping, and Guest Services to develop a comprehensive understanding of Rooms operations.
• Learn how each department contributes to the guest journey from arrival through departure.
• Gain knowledge of departmental policies, procedures, standards, and operating practices.
• Participate in daily briefings, departmental meetings, inspections, and operational activities.
• Learn how Rooms departments communicate and collaborate to ensure a seamless guest experience.
• Support special projects and initiatives across the Rooms Division.
• Document processes and assist with creating or updating standard operating procedures and training materials.
• Observe operational challenges and assist in developing practical solutions.
• Learn the fundamentals of Front Office operations, including arrivals, departures, room assignments, guest requests, VIPs, special occasions, and guest communication.
• Gain hands-on experience with Opera Cloud or other hotel operating systems.
• Learn how to review arrival and departure information and identify special requirements.
• Assist with coordinating guest requests between Front Office, Housekeeping, Guest Services, and other departments.
• Learn the processes supporting VIP and loyalty-program recognition.
• Support Guest Services operations, including Concierge, Bell, Door, PBX, and Guest Relations functions.
• Observe and participate in service recovery processes and learn how guest concerns are documented, communicated, and resolved.
• Assist with maintaining accurate operational logs, reports, and communications.
• Learn the daily processes involved in preparing and maintaining guestrooms and public areas to Sofitel standards.
• Participate in guestroom and public-area inspections to understand quality standards and attention to detail.
• Learn how room status, cleaning assignments, special requests, and priorities are communicated and tracked.
• Gain an understanding of housekeeping productivity, scheduling, supplies, inventory, and expense-control processes.
• Assist with monitoring room readiness and communication between Housekeeping and Front Office.
• Learn the hotel's Lost & Found procedures and documentation requirements.
• Gain exposure to deep-cleaning programs, preventive maintenance communication, and quality-assurance processes.
• Support operational projects designed to improve efficiency and consistency.
• Participate in Rooms Division projects focused on service, efficiency, quality, and process improvement.
• Assist with collecting and organizing operational information and identifying trends or opportunities.
• Help develop checklists, guides, process maps, training materials, and other operational tools.
• Follow up on assigned projects and communicate progress to Rooms leadership.
• Work collaboratively with different departments to understand how operational decisions impact the overall guest experience.
• Present project findings and recommendations to department leaders as appropriate.
• Develop strong organizational, analytical, communication, and problem-solving skills.

Description du poste

Sofitel New York invites aspiring hospitality professionals to join a Rooms Manager-in-Training program designed to build a strong foundation in luxury hotel operations. You will rotate through Front Office, Housekeeping, and Guest Services, gaining hands-on experience and learning standard operating procedures while supporting daily operations.

As an MIT, you will work with Rooms leadership and Heartists on projects to improve efficiency and guest experiences, with opportunities for