Luxury Rooms Controller & VIP Allocations

thelondon; West Hollywood (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

The London West Hollywood at Beverly Hills is seeking a Rooms Controller to oversee daily room inventory and assignments, balancing the house while delivering exceptional guest service. You will partner with Front Office, Revenue/Reservations and Sales to optimize allocations, VIP placements and group rooming lists in Opera.

The role requires experience in Front Office or Reservations and familiarity with Opera PMS, strong attention to detail, and the ability to communicate across departments.

Qualifications

• Previous Front Office, Reservations or Rooms Division experience in a reputable hotel or resort.
• Experience with Opera or comparable property management system.
• Strong understanding of reservations, room inventory, room types, billing and routing procedures.
• Strong attention to detail and ability to manage multiple priorities.
• Effective communication and collaboration across Front Office, Revenue/Reservations and Sales.
• Luxury hotel experience preferred.

Responsibilities

• Manage daily room inventory and balance the house to maximize availability.
• Review arrivals and assign rooms based on type, preferences, VIP status and requirements.
• Monitor inventory for one-night gaps and optimize room availability.
• Manage VIP room placements and VIP coding (American Express and Virtuoso).
• Review and balance Run of House (ROH) group reservations and room-type allocations.
• Enter group rooming lists and update rooming lists.
• Ensure routing and billing instructions for group and transient reservations.
• Maintain reservation notes, traces, alerts and special requests for cross-department communication.
• Review upcoming reservations three days prior to arrival for notes and details.
• Assign rooms for next-day arrivals and establish hard blocks when needed.
• Assist Transient Sales with entering Consortia and Corporate Negotiated reservations in Opera.
• Assist Director of Sales & Marketing with PR, barter and designated reservations in Opera.
• Manage the Reservations inbox and respond to requests promptly.
• Manage external guest messaging through Expedia and Booking.com.
• Collaborate with Front Office, Revenue/Reservations and Sales to communicate inventory and VIP updates.
• Maintain attentive, friendly, service-oriented interactions with guests and staff.
• Keep abreast of hotel room types, services, policies.
• Inform supervisor of inventory concerns and reservation issues.

Skills

Room inventory

Reservations coordination

Front Office

VIP management

Opera PMS

Attention to detail

Communication

Teamwork

Tools

Opera PMS

Job description

The London West Hollywood at Beverly Hills is seeking a Rooms Controller to oversee daily room inventory and assignments, balancing the house while delivering exceptional guest service. You will partner with Front Office, Revenue/Reservations and Sales to optimize allocations, VIP placements and group rooming lists in Opera.

The role requires experience in Front Office or Reservations and familiarity with Opera PMS, strong attention to detail, and the ability to communicate across departments.