Rooms Controller

thelondon; West Hollywood (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

The London West Hollywood at Beverly Hills is seeking a Rooms Controller to oversee daily room inventory and assignments, balancing the house while delivering exceptional guest service. You will partner with Front Office, Revenue/Reservations and Sales to optimize allocations, VIP placements and group rooming lists in Opera.

The role requires experience in Front Office or Reservations and familiarity with Opera PMS, strong attention to detail, and the ability to communicate across departments.

Qualifications

• Previous Front Office, Reservations or Rooms Division experience in a reputable hotel or resort.
• Experience with Opera or comparable property management system.
• Strong understanding of reservations, room inventory, room types, billing and routing procedures.
• Strong attention to detail and ability to manage multiple priorities.
• Effective communication and collaboration across Front Office, Revenue/Reservations and Sales.
• Luxury hotel experience preferred.

Responsibilities

• Manage daily room inventory and balance the house to maximize availability.
• Review arrivals and assign rooms based on type, preferences, VIP status and requirements.
• Monitor inventory for one-night gaps and optimize room availability.
• Manage VIP room placements and VIP coding (American Express and Virtuoso).
• Review and balance Run of House (ROH) group reservations and room-type allocations.
• Enter group rooming lists and update rooming lists.
• Ensure routing and billing instructions for group and transient reservations.
• Maintain reservation notes, traces, alerts and special requests for cross-department communication.
• Review upcoming reservations three days prior to arrival for notes and details.
• Assign rooms for next-day arrivals and establish hard blocks when needed.
• Assist Transient Sales with entering Consortia and Corporate Negotiated reservations in Opera.
• Assist Director of Sales & Marketing with PR, barter and designated reservations in Opera.
• Manage the Reservations inbox and respond to requests promptly.
• Manage external guest messaging through Expedia and Booking.com.
• Collaborate with Front Office, Revenue/Reservations and Sales to communicate inventory and VIP updates.
• Maintain attentive, friendly, service-oriented interactions with guests and staff.
• Keep abreast of hotel room types, services, policies.
• Inform supervisor of inventory concerns and reservation issues.

Skills

Room inventory

Reservations coordination

Front Office

VIP management

Opera PMS

Attention to detail

Communication

Teamwork

Tools

Opera PMS

Job description

The Rooms Controller at The London West Hollywood at Beverly Hills is responsible for overseeing daily room inventory and room assignments to ensure the hotel is effectively balanced while supporting an exceptional guest experience. The position works closely with Front Office, Revenue/Reservations and Sales to manage room allocations, VIP placements, group rooming lists and reservation details. The Rooms Controller also provides support to the Transient Sales team with reservation entry, billing instructions and account-specific requirements, ensuring reservations are accurate and properly communicated across departments.

• Manage daily room inventory and balance the house to maximize room availability and accommodate guest needs.
• Review upcoming arrivals and strategically assign rooms based on room type, guest preferences, VIP status and operational requirements.
• Monitor inventory for one-night gaps and other opportunities to optimize room availability.
• Manage VIP room placements and ensure appropriate VIP coding is applied, including American Express and Virtuoso reservations.
• Review and balance Run of House (ROH) group reservations and room-type allocations.
• Enter group rooming lists and process ongoing rooming list changes and updates.
• Ensure routing and billing instructions are accurately established for group and transient reservations.
• Maintain accurate reservation notes, traces, alerts and special requests to ensure proper communication with Front Office and other operating departments.
• Review upcoming reservations three days prior to arrival to verify notes, traces, requests and other pertinent reservation details.
• Assign rooms for next-day arrivals and establish hard blocks when appropriate.
• Assist the Transient Sales team with entering Consortia and Corporate Negotiated reservations in Opera, including appropriate billing instructions, notes and traces.
• Assist the Director of Sales & Marketing with PR, barter and other designated reservations in Opera.
• Manage the Reservations inbox and respond to reservation-related requests in a timely and professional manner.
• Manage external guest messaging through Expedia and Booking.com.
• Work closely with Front Office, Revenue/Reservations and Sales to communicate inventory challenges, special requests, VIP arrivals and other matters requiring attention.
• Approach all interactions with guests and team members in an attentive, friendly, courteous and service-oriented manner.
• Maintain a thorough understanding of hotel room types, services, amenities and policies.
• Keep immediate supervisor informed of inventory concerns, reservation issues and other matters requiring attention.

Job Requirements:

• Previous Front Office, Reservations or Rooms Division experience in a reputable hotel or resort environment.
• Previous experience with Opera or a comparable property management system preferred.
• Strong understanding of hotel reservations, room inventory, room types, billing and routing procedures.
• Strong attention to detail and organizational skills with the ability to manage multiple priorities.
• Ability to communicate effectively and work collaboratively across Front Office, Revenue/Reservations and Sales.
• Luxury hotel experience preferred.