Luxury Rooms Controller | Optimize Inventory & Service

St.-Anthony-Hotel,-A-Luxury-Collection-Hotel,-SAN-Antonio; San Antonio (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Highly competitive wages

401K matching program

Flexible scheduling

Discounts with Crescent managed hotels

Job summary

The St. Anthony, a Luxury Collection Hotel in San Antonio, is seeking a knowledgeable Rooms Controller to manage daily room inventory and optimize occupancy while ensuring guest satisfaction.

In this role you will coordinate with Front Office, Housekeeping, Reservations, and Revenue Management to assign rooms, track status, and support peak periods. Previous Rooms Division experience and a strong eye for detail are essential.

Qualifications

• Minimum of 1–2 years of Front Office or Rooms Division experience in a hotel environment.
• Prior experience with a Property Management System (PMS) including Opera preferred.
• Understanding of hotel room categories, inventory management, and operational flow.

Responsibilities

• Monitor and manage daily room inventory, including arrivals, departures, stayovers, early arrivals, late departures, and VIP reservations.
• Assign rooms strategically based on guest preferences, loyalty status, room type, and operational priorities.
• Coordinate closely with Housekeeping to ensure accurate room status, prioritization of cleans, and readiness for arrivals.
• Manage room blocks, group reservations, and special rooming requests in collaboration with Sales and Reservations.
• Ensure room inventory accuracy across all systems (PMS, CRS, and channel partners).
• Support Front Desk operations during peak arrival and departure periods to maintain service standards.
• Review daily reports including occupancy, availability, out-of-order rooms, and room discrepancies.
• Communicate proactively with leadership regarding overbooking risks, sell-out strategies, and operational constraints.
• Assist in resolving guest room issues, relocations, and service recovery needs as required.
• Maintain compliance with brand standards, operational SOPs, and data accuracy expectations.

Skills

Front Office experience

Rooms Division

Guest service mindset

Organizational skills

Analytical skills

Communication skills

Independent work

Attention to detail

Tools

Opera PMS

Job description

The St. Anthony, a Luxury Collection Hotel in San Antonio, is seeking a knowledgeable Rooms Controller to manage daily room inventory and optimize occupancy while ensuring guest satisfaction.

In this role you will coordinate with Front Office, Housekeeping, Reservations, and Revenue Management to assign rooms, track status, and support peak periods. Previous Rooms Division experience and a strong eye for detail are essential.