Luxury Retail Training Lead

LVMH Group; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Bonus or commission structure

Paid time off

401(k)

Employee Assistance Programs

Tailor-made onboarding program

Exclusive discounts on TAG Heuer/LVMH

Job summary

TAG Heuer, part of the LVMH Group, seeks a Training Manager based in Miami, FL or Mexico City to drive adoption and excellence in customer experience and product knowledge across wholesale and retail channels in the Americas.

You will design and deliver engaging training sessions, manage the e-learning platform KPIs, and support onboarding initiatives while coordinating venue and travel logistics for trainings, in collaboration with HQ and local teams.

Qualifications

• 5+ years of experience in retail and/or retail training, with luxury retail experience preferred.
• Proficient in MS Office (Excel, PowerPoint) and experienced with PowerBI.
• Creative and skilled in training didactics, content design, and both offline and online delivery.
• Natural public speaker with the ability to communicate effectively with diverse audiences.
• Detail-oriented and strategic with strong planning and organizational skills.
• Fluent in English and Spanish; knowledge of Portuguese or additional languages is a plus; willingness to travel 70% domestically and internationally.

Responsibilities

• Assess the retail landscape in collaboration with HQ and local teams to identify best practices that drive excellence in customer experience.
• Design and deliver engaging training sessions (online and offline) for Boutique Managers, Account Executives, and Area Sales Managers within priority markets.
• Partner with the Commercial Team to identify product knowledge needs and deliver appropriate training solutions across wholesale and retail channels.
• Manage the E-learning platform KPIs, including communication to all channels per learner per POS, and provide technical support for all digital learning platform users.
• Support the TAG Heuer Onboarding Program by partnering with Key Managers for enrollment to the digital platform and any additional training needs.
• Coordinate venue and travel logistics for all in-person trainings in collaboration with LVMH Travel and the TAG Heuer Americas Finance Team.
• Build, lead, and analyze operational training documents (registration, attendance, and surveys) for all virtual and in-person trainings.

Skills

Retail training

MS Office

PowerBI

Public speaking

English/Spanish

Travel readiness

Tools

MS Office

PowerBI

Job description

TAG Heuer, part of the LVMH Group, seeks a Training Manager based in Miami, FL or Mexico City to drive adoption and excellence in customer experience and product knowledge across wholesale and retail channels in the Americas.

You will design and deliver engaging training sessions, manage the e-learning platform KPIs, and support onboarding initiatives while coordinating venue and travel logistics for trainings, in collaboration with HQ and local teams.