Training Manager, Americas: Luxury Retail Onboarding Lead

Brobston Group LLC; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Brobston Group LLC in Miami, FL seeks a Training Manager, Americas to drive adoption and excellence in customer experience and product knowledge across wholesale and retail channels in the Americas. You design and deliver online and in-person training, manage the e-learning platform, and partner with commercial and local teams to support onboarding and development.

The role requires frequent domestic and international travel and bilingual English/Spanish communication.

Qualifications

• 5+ years of experience in retail and/or retail training.
• Luxury retail experience preferred.
• Proficient in MS Office (Excel, PowerPoint) and experienced with PowerBI; familiarity with mobile learning platforms and e-learning tools.
• Strong training design and delivery skills for both offline and online formats; creative instructional design capabilities.
• Excellent public speaking and communication skills; ability to engage diverse audiences in English and Spanish.
• Detail-oriented with strong planning and organizational skills and the ability to take initiative in a fast-paced environment.

Responsibilities

• Assess the retail landscape with HQ and local teams to identify best practices that improve customer experience.
• Design and deliver engaging online and in-person training for Boutique Managers, Account Executives, and Area Sales Managers.
• Partner with the Commercial Team to define product knowledge needs and implement training solutions for wholesale and retail channels.
• Manage e-learning platform KPIs, communications per learner per POS, and provide technical support to platform users.
• Support the onboarding program and coordinate venue, travel logistics, and collaboration with finance and travel teams for in-person trainings.
• Build, maintain, and analyze operational training documents including registration, attendance, and surveys.

Skills

Public speaking

Training design & delivery

Bilingual English/Spanish

Project planning & organization

Strong communication

Tools

PowerBI

MS Office (Excel, PowerPoint)

Job description

Brobston Group LLC in Miami, FL seeks a Training Manager, Americas to drive adoption and excellence in customer experience and product knowledge across wholesale and retail channels in the Americas. You design and deliver online and in-person training, manage the e-learning platform, and partner with commercial and local teams to support onboarding and development.

The role requires frequent domestic and international travel and bilingual English/Spanish communication.