Training Manager, Americas (Bilingual Spanish Required)

TAG Heuer; Miami (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid time off

Discounts on TAG Heuer products

Tailor-made onboarding program

Career development opportunities

Job summary

TAG Heuer in Miami (Americas) seeks a Training Manager to drive customer experience excellence and product knowledge across wholesale and retail channels in the Americas. Based in Miami, FL, or Mexico City, you will report to the Training Director, Americas, and lead engaging training programs for frontline teams.

The role requires 5+ years in retail training, proficiency in MS Office and PowerBI, and clear English/Spanish communication.

Qualifications

• Retail training experience, preferably in luxury retail.
• Strong MS Office and PowerBI skills.
• Excellent public speaking and training delivery abilities.
• Bilingual fluency in English and Spanish is required.

Responsibilities

• Assess retail landscape with HQ and local teams to identify best practices for customer experience.
• Design and deliver engaging training sessions (online and offline) for Boutique Managers, Account Executives, and Area Sales Managers.
• Partner with Commercial Team to identify product knowledge needs and deliver training solutions across channels.
• Manage E-learning platform KPIs and provide technical support for platform users.
• Support onboarding by coordinating enrollment to the digital training platform and related needs.
• Coordinate venue and travel logistics for in-person trainings with internal teams.
• Create and maintain training documents, registrations, attendance, and surveys.

Skills

Retail training

Public speaking

Bilingual (English/Spanish)

Training design

Project management

Learning platforms

Tools

MS Office

PowerBI

Job description

Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win—every day. Together, we shape the future of watchmaking and take on new challenges. Are you ready to make a difference with us?

YOUR MISSION

As a Training Manager, you will drive adoption and excellence in customer experience and product knowledge across wholesale and retail channels in the Americas. Based in Miami, FL, or Mexico City, you will thrive in a stimulating environment where innovation and excellence go hand in hand with team spirit and creativity. You will report to the Training Director, Americas.

Start date: As soon as possible

Job Responsibilities

• Assess the retail landscape in collaboration with HQ and local teams to identify best practices that drive excellence in customer experience.
• Design and deliver engaging training sessions (online and offline) for Boutique Managers, Account Executives, and Area Sales Managers within priority markets.
• Partner with the Commercial Team to identify product knowledge needs and deliver appropriate training solutions across wholesale and retail channels.
• Manage the E-learning platform KPIs, including communication to all channels per learner per POS, and provide technical support for all digital learning platform users.
• Support the TAG Heuer Onboarding Program by partnering with Key Managers for enrollment to the digital platform and any additional training needs.
• Coordinate venue and travel logistics for all in-person trainings in collaboration with LVMH Travel and the TAG Heuer Americas Finance Team.
• Build, lead, and analyze operational training documents (registration, attendance, and surveys) for all virtual and in-person trainings.

Job Responsibilities

• Assess the retail landscape in collaboration with HQ and local teams to identify best practices that drive excellence in customer experience.
• Design and deliver engaging training sessions (online and offline) for Boutique Managers, Account Executives, and Area Sales Managers within priority markets.
• Partner with the Commercial Team to identify product knowledge needs and deliver appropriate training solutions across wholesale and retail channels.
• Manage the E-learning platform KPIs, including communication to all channels per learner per POS, and provide technical support for all digital learning platform users.
• Support the TAG Heuer Onboarding Program by partnering with Key Managers for enrollment to the digital platform and any additional training needs.
• Coordinate venue and travel logistics for all in-person trainings in collaboration with LVMH Travel and the TAG Heuer Americas Finance Team.
• Build, lead, and analyze operational training documents (registration, attendance, and surveys) for all virtual and in-person trainings.

Profile

• Retail expert with 5+ years of experience in retail and/or retail training, with luxury retail experience preferred;
• proficient in MS Office (Excel, PowerPoint) and experienced with PowerBI.
• Creative and skilled in training didactics, content design, and both offline and online delivery, with a strong understanding of mobile platform applications.
• Natural public speaker with a passion for people and learning, and the ability to communicate effectively with diverse audiences.
• Detail-oriented and strategic, with excellent planning and organizational skills, able to take initiative in a fast-paced, dynamic environment.
• Proficient in English and Spanish (required); knowledge of
• Spanish fluency required
• Availability for 70% domestic and international travel.
• We encourage you to apply even if you do not meet all the criteria listed.

Additional Information

Your benefits at TAG Heuer (non-exhaustive list):

• Medical insurance, bonus or commission structure, paid time off, and retail holiday pay
• 401(k) with automatic employee contribution
• Employee Assistance Programs
• Tailor-made onboarding program
• Career and development opportunities within the LVMH Group (internal training, mentoring, international mobility, and more)
• Exclusive discounts on selected TAG Heuer and LVMH products

Our Company values diversity and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.

As an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard and valued.