Luxury Retail Training Leader – Americas

TAG Heuer; Miami (FL); On-site; MXN 1,361,000 - 1,871,000; Full time

Job summary

TAG Heuer seeks an experienced Training Manager to elevate customer experience and product knowledge across the Americas. Based in Miami or Mexico City, you will lead training initiatives for wholesale and retail channels, partnering with the Commercial Team to align product knowledge with sales strategies.

Responsibilities include designing engaging sessions, managing the e-learning platform, and coordinating in-person trainings with cross-functional teams.

Qualifications

• Retail experience in luxury or premium segments is highly valued.
• Strong ability to design and deliver engaging training across online and offline channels.
• Proven public speaking and storytelling skills for diverse audiences.
• Willingness to travel up to 70% domestically and internationally.

Responsibilities

• Assess retail landscape with HQ/local teams to identify best practices for customer experience.
• Design and deliver training sessions for Boutique Managers, Account Executives, and Area Sales Managers.
• Partner with Commercial Team to identify product knowledge needs and deliver training solutions across channels.
• Manage E-learning platform KPIs and provide user support for digital learning.
• Coordinate venue/travel for in-person trainings with internal teams.
• Create and update training documents, registrations, attendance, and surveys.

Skills

Retail experience

MS Office (Excel, PowerPoint)

PowerBI

Public speaking

Training design

Tools

PowerBI

Job description

TAG Heuer seeks an experienced Training Manager to elevate customer experience and product knowledge across the Americas. Based in Miami or Mexico City, you will lead training initiatives for wholesale and retail channels, partnering with the Commercial Team to align product knowledge with sales strategies.

Responsibilities include designing engaging sessions, managing the e-learning platform, and coordinating in-person trainings with cross-functional teams.