Training Manager, Americas (Bilingual Spanish Required)

LVMH Group; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Bonus or commission structure

Paid time off

401(k)

Employee Assistance Programs

Tailor-made onboarding program

Exclusive discounts on TAG Heuer/LVMH

Job summary

TAG Heuer, part of the LVMH Group, seeks a Training Manager based in Miami, FL or Mexico City to drive adoption and excellence in customer experience and product knowledge across wholesale and retail channels in the Americas.

You will design and deliver engaging training sessions, manage the e-learning platform KPIs, and support onboarding initiatives while coordinating venue and travel logistics for trainings, in collaboration with HQ and local teams.

Qualifications

• 5+ years of experience in retail and/or retail training, with luxury retail experience preferred.
• Proficient in MS Office (Excel, PowerPoint) and experienced with PowerBI.
• Creative and skilled in training didactics, content design, and both offline and online delivery.
• Natural public speaker with the ability to communicate effectively with diverse audiences.
• Detail-oriented and strategic with strong planning and organizational skills.
• Fluent in English and Spanish; knowledge of Portuguese or additional languages is a plus; willingness to travel 70% domestically and internationally.

Responsibilities

• Assess the retail landscape in collaboration with HQ and local teams to identify best practices that drive excellence in customer experience.
• Design and deliver engaging training sessions (online and offline) for Boutique Managers, Account Executives, and Area Sales Managers within priority markets.
• Partner with the Commercial Team to identify product knowledge needs and deliver appropriate training solutions across wholesale and retail channels.
• Manage the E-learning platform KPIs, including communication to all channels per learner per POS, and provide technical support for all digital learning platform users.
• Support the TAG Heuer Onboarding Program by partnering with Key Managers for enrollment to the digital platform and any additional training needs.
• Coordinate venue and travel logistics for all in-person trainings in collaboration with LVMH Travel and the TAG Heuer Americas Finance Team.
• Build, lead, and analyze operational training documents (registration, attendance, and surveys) for all virtual and in-person trainings.

Skills

Retail training

MS Office

PowerBI

Public speaking

English/Spanish

Travel readiness

Tools

MS Office

PowerBI

Job description

Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win—every day. Together, we shape the future of watchmaking and take on new challenges. Are you ready to make a difference with us?

YOUR MISSION

As a Training Manager, you will drive adoption and excellence in customer experience and product knowledge across wholesale and retail channels in the Americas. Based in Miami, FL, or Mexico City, you will thrive in a stimulating environment where innovation and excellence go hand in hand with team spirit and creativity. You will report to the Training Director, Americas.

Start date: As soon as possible

JOB RESPONSIBILITIES

• Assess the retail landscape in collaboration with HQ and local teams to identify best practices that drive excellence in customer experience.
• Design and deliver engaging training sessions (online and offline) for Boutique Managers, Account Executives, and Area Sales Managers within priority markets.
• Partner with the Commercial Team to identify product knowledge needs and deliver appropriate training solutions across wholesale and retail channels.
• Manage the E-learning platform KPIs, including communication to all channels per learner per POS, and provide technical support for all digital learning platform users.
• Support the TAG Heuer Onboarding Program by partnering with Key Managers for enrollment to the digital platform and any additional training needs.
• Coordinate venue and travel logistics for all in-person trainings in collaboration with LVMH Travel and the TAG Heuer Americas Finance Team.
• Build, lead, and analyze operational training documents (registration, attendance, and surveys) for all virtual and in-person trainings.

Job responsibilities

• Assess the retail landscape in collaboration with HQ and local teams to identify best practices that drive excellence in customer experience.
• Design and deliver engaging training sessions (online and offline) for Boutique Managers, Account Executives, and Area Sales Managers within priority markets.
• Partner with the Commercial Team to identify product knowledge needs and deliver appropriate training solutions across wholesale and retail channels.
• Manage the E-learning platform KPIs, including communication to all channels per learner per POS, and provide technical support for all digital learning platform users.
• Support the TAG Heuer Onboarding Program by partnering with Key Managers for enrollment to the digital platform and any additional training needs.
• Coordinate venue and travel logistics for all in-person trainings in collaboration with LVMH Travel and the TAG Heuer Americas Finance Team.
• Build, lead, and analyze operational training documents (registration, attendance, and surveys) for all virtual and in-person trainings.

Profile

• Retail expert with 5+ years of experience in retail and/or retail training, with luxury retail experience preferred; proficient in MS Office (Excel, PowerPoint) and experienced with PowerBI.
• Creative and skilled in training didactics, content design, and both offline and online delivery, with a strong understanding of mobile platform applications.
• Natural public speaker with a passion for people and learning, and the ability to communicate effectively with diverse audiences.
• Detail-oriented and strategic, with excellent planning and organizational skills, able to take initiative in a fast-paced, dynamic environment.
• Proficient in English and Spanish (required); knowledge of Portuguese or additional languages is a plus; availability for 70% domestic and international travel.

Additional information

Your benefits at TAG Heuer (non-exhaustive list):

• Medical insurance, bonus or commission structure, paid time off, and retail holiday pay
• 401(k) with automatic employee contribution
• Employee Assistance Programs
• Tailor-made onboarding program
• Career and development opportunities within the LVMH Group (internal training, mentoring, international mobility, and more)
• Exclusive discounts on selected TAG Heuer and LVMH products

Our Company values diversity and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.

As an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard and valued.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.