Training Manager

TAG Heuer; Miami (FL); On-site; MXN 1,361,000 - 1,871,000; Full time

Job summary

TAG Heuer seeks an experienced Training Manager to elevate customer experience and product knowledge across the Americas. Based in Miami or Mexico City, you will lead training initiatives for wholesale and retail channels, partnering with the Commercial Team to align product knowledge with sales strategies.

Responsibilities include designing engaging sessions, managing the e-learning platform, and coordinating in-person trainings with cross-functional teams.

Qualifications

• Retail experience in luxury or premium segments is highly valued.
• Strong ability to design and deliver engaging training across online and offline channels.
• Proven public speaking and storytelling skills for diverse audiences.
• Willingness to travel up to 70% domestically and internationally.

Responsibilities

• Assess retail landscape with HQ/local teams to identify best practices for customer experience.
• Design and deliver training sessions for Boutique Managers, Account Executives, and Area Sales Managers.
• Partner with Commercial Team to identify product knowledge needs and deliver training solutions across channels.
• Manage E-learning platform KPIs and provide user support for digital learning.
• Coordinate venue/travel for in-person trainings with internal teams.
• Create and update training documents, registrations, attendance, and surveys.

Skills

Retail experience

MS Office (Excel, PowerPoint)

PowerBI

Public speaking

Training design

Tools

PowerBI

Job description

Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win—every day. Together, we shape the future of watchmaking and take on new challenges. Are you ready to make a difference with us?

YOUR MISSION

As a Training Manager, you will drive adoption and excellence in customer experience and product knowledge across wholesale and retail channels in the Americas. Based in Miami, FL, or Mexico City, you will thrive in a stimulating environment where innovation and excellence go hand in hand with team spirit and creativity. You will report to the Training Director, Americas.

Start date: As soon as possible

JOB RESPONSIBILITIES

• Assess the retail landscape in collaboration with HQ and local teams to identify best practices that drive excellence in customer experience.
• Design and deliver engaging training sessions (online and offline) for Boutique Managers, Account Executives, and Area Sales Managers within priority markets.
• Partner with the Commercial Team to identify product knowledge needs and deliver appropriate training solutions across wholesale and retail channels.
• Manage the E-learning platform KPIs, including communication to all channels per learner per POS, and provide technical support for all digital learning platform users.
• Support the TAG Heuer Onboarding Program by partnering with Key Managers for enrollment to the digital platform and any additional training needs.
• Coordinate venue and travel logistics for all in-person trainings in collaboration with LVMH Travel and the TAG Heuer Americas Finance Team.
• Build, lead, and analyze operational training documents (registration, attendance, and surveys) for all virtual and in-person trainings.

PROFILE

• Retail expert with 5+ years of experience in retail and/or retail training, with luxury retail experience preferred; proficient in MS Office (Excel, PowerPoint) and experienced with PowerBI.
• Creative and skilled in training didactics, content design, and both offline and online delivery, with a strong understanding of mobile platform applications.
• Natural public speaker with a passion for people and learning, and the ability to communicate effectively with diverse audiences.
• Detail-oriented and strategic, with excellent planning and organizational skills, able to take initiative in a fast-paced, dynamic environment.
• Proficient in English and Spanish (required); knowledge of Portuguese or additional languages is a plus; availability for 70% domestic and international travel.

Our Company values diversity and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, religious creed, national origin, ancestry, citizenship, sex, gender (including gender identity and expression), pregnancy, age, sexual orientation, physical or mental disability, medical condition, genetic information, sexual orientation, marital status, familial status, veteran status, or any other legally protected status under applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.

As an EDGE Certified organization, we are committed to creating a fair, equitable, and inclusive environment for all employees. Our ambition is to set industry standards and inspire our teams through an inclusive culture where every voice is heard and valued.